Manager, Account Management

Mastercard Inc.; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

Mastercard Inc. in Oslo seeks a Manager, Account Management to lead the end-to-end management of key customers and support sales initiatives toward new prospects in financial services.

You will develop and own customer strategies, growth plans, and profitability across partnerships, ensuring seamless collaboration and value delivery. You will build and manage relationships with customer organizations, coordinate cross-functional support, and drive ongoing improvements in profitability and

Qualifications

• Demonstrated success in sales/relationship roles and revenue growth.
• Strong analytical and diagnostic capabilities to inform decisions.
• Superior interpersonal and communications skills with stakeholders.
• Self-starter, independent operator and highly proactive.
• Experience in strategic/conceptual thinking and sales leadership.
• Credible in discussions with internal and external management.
• Knowledge of payments or financial services is preferred.
• Experience managing multiple stakeholders across teams.

Responsibilities

• Own and develop short and long-term planning cycles for assigned customers.
• Develop growth strategies to enhance profitability and partnership value.
• Manage financial performance and ensure targets are met.
• Support sales toward new potential customers and prospects.
• Collaborate cross-functionally with internal Mastercard partners.
• Coordinate CRM and ensure highest levels of customer satisfaction.
• Lead relationship management with customer organization and stakeholders.

Skills

Sales relationship roles

Analytical capabilities

Interpersonal communications

Strategic thinking

Sales management

Stakeholder management

Proactive/self-starter

Payments/financial services knowledge

Account management experience

Job description

Title and Summary

Manager, Account Management Overview Account Management is a key role in the Northern Europe Division as we continue to build on our success in the local markets. In this role you will be part of a team responsible for our relationship with one or more customers.

Role

You will be in a team responsible for the entire management of one or more our important customers. You will also support sales activities towards new potential customers (Financial Institutions) You are expected to develop, implement and own the annual and long-term customer strategy that enhances customer profitability, competitive leverage and deliver on the targeted business goals Your primary focus will be to develop and grow the partnership and at the same time achieve the targeted budget by ensuring an effective collaborative and value driven relationship model You are expected to build, manage and develop the business relationship with the organization of the customer, and manage sale of our extensive products and services offering. You will also support development of sales strategies and execute on related activities for prospective customers.

Accountability

• Own and develop the short and long-term planning cycle / process
• Contribute to the development and where appropriate own customer growth strategies that proactively develop the card business and optimize mutual profitability.
• Successfully manage financial performance by ensuring that all target metrics are met.
• Work with the Business Development group to define sales pipeline and help initiate the sales process for agreed payment solutions.
• Act aspoint of contact between Mastercard and the customer by ensuring strategic alignment, collaborative interaction, CRM optimization and maximum mutual success in achieving goals and objectives.
• Monitor and ensure the highest level of customer satisfaction
• Develop as well as manage relationships between internal Mastercard partners including business development, marketing, commerce development, customer delivery, product, Advisors, legal, compliance, security, etc. in order to ensure cross-functional alignment and correct support for the customer.
• Understand and leverage best practices across key industry and business benchmarks.

All About You

• Demonstrated success in sales/relationship roles
• Demonstrated revenue management and P&L experience
• Demonstrated success in customer/sales roles Strong analytical and diagnostic capabilities
• Superior interpersonal and communications skills
• Self starter, independent operator and highly proactive
• Demonstrated success in strategic/conceptual thinking
• Strong sales management skills, development and execution experience
• Credible and ready to manage discussions with management internally and externally.
• Experience in identifying strategic opportunities and of managing multiple stakeholders.
• Preferably strong knowledge of payments and/or financial services environments
• Working knowledge of sales and/or account management experience Ù

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.