IT Operations Manager

Apache Associates; London; Hybrid; NOK 70,000 - 90,000; Full time

Job summary

A managed service provider seeks an experienced IT Operations Manager to lead their IT Support team in Norway, offering a hybrid work model. The ideal candidate will have experience in IT management, excellent leadership skills, and the ability to foster client relationships. Responsibilities include managing daily IT operations, mentoring the team, and driving continuous improvement through client feedback. This exciting opportunity allows for professional growth and leadership development within a supportive organization.

Responsibilities

• Lead, coach and mentor your team to foster a culture of accountability, growth and collaboration.
• Drive team performance through effective goal setting, feedback and development plans.
• Facilitate daily standups and weekly meetings.
• Proactively manage client relationships and contract renewals.

Skills

Experience in IT management within an MSP or multi-client environment

Remote management experience

Proven leadership skills, including mentoring, coaching and performance management

Proficiency with PSA/ITSM tools (e.g. ServiceNow, ConnectWise, Autotask)

Core technical skills and knowledge with macOS and iOS troubleshooting

Project management skills

Excellent communication skills

Familiarity with AI and emerging technologies

Job description

OurclientwhoareaManagedServiceProviderareseekinganexperiencedITOperationsManagertoleadandinspiretheirITSupportteam.Thisisahands-onleadershiproleandidealforsomeonewhoispassionateaboutdevelopinghigh-performingteams,deliveringexceptionalcustomerserviceandmaintainingseamlessIToperations,withastrongfocusonMacenvironments.Youwillhavetheflexibilityofworkinghybridandforasupportandfunorganisation.

AstheITOperationsManager,youwillberesponsibleforaligningtheteamwithourclientsvalues,overseedailyIT,mentorandgrowyourteam,youwillserveastheAccountManagerforMSPclients,buildstrongworkingrelationshipstosupportclientsuccess,addressinganyissuesandfosteracollaborativeandeffectiveenvironmentanddrivecontinuousimprovementthroughclientfeedback.

Responsibilities

• Lead,coachandmentoryourteamtofosteracultureofaccountability,growthandcollaboration
• Driveteamperformancethrougheffectivegoalsetting,feedbackanddevelopmentplans
• Facilitatedailystandupsandweeklymeetings
• Proactivelymanagingclientrelationshipsandcontractrenewals

Skills

• ExperienceinITmanagementwithinanMSPormulti-clientenvironment
• Remotemanagementexperience
• Provenleadershipskills,includingmentoring,coachingandperformancemanagement
• ProficiencywithPSA/ITSMtools(eg.ServiceNow,ConnectWise,Autotask)
• IdeallyhavecoretechnicalskillsandknowledgewithmacOSandiostroubleshooting,windows,mobiledevicemanagement(Addigy,Jamf),SaaSplatforms,databackupandrecovery
• Projectmanagementskills
• Excellentcommunicationskills
• FamiliaritywithAIandemergingtechnologiestodriveoperationalinnovationandefficiency

Ifyouareacollaborativeteamplayer,whothrivesinafastpaced,multi-clientenvironment,withagenuinepassionfortechnology,readytoleadahigh-impactteamanddelivertop-tierITsupport,we’dlovetohearfromyou!Thisisanexcitingnewopportunitytoworkinasupportiveorganisation,withleadershipdevelopmentandcareerprogression.

Due to the number of applications, we can only reply to candidates with matching skills and experience required.

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