High-Touch Customer Success Manager, EMEA

n8n; Remote; NOK 823,000 - 1,059,000; Full time

Job summary

A leading open workflow orchestration platform is hiring a Customer Success Manager to establish robust customer relationships across the EMEA region. This role focuses on onboarding customers, driving retention, and identifying upsell opportunities. The ideal candidate will have a strong background in customer success, technical capabilities, and excellent soft skills. n8n offers a competitive salary, equity options, and a remote-first work environment, making this an exciting opportunity for individuals seeking personal and professional growth.

Benefits

Competitive salary

Equity ownership

30 days of vacation

Health & wellness benefits

Career growth funding

Remote work flexibility

Support for open-source projects

Unlimited AI budget

Qualifications

• Experience managing a book of business and running QBRs.
• Ability to learn quickly and understand customer motivations.
• Proficient in building workflows and handling technical issues.
• Experience in driving upsells and contributing to revenue growth.
• Excellent interpersonal skills for building strong customer relationships.

Responsibilities

• Establish strong customer relationships to drive adoption.
• Own strategic customer book and ensure effective onboarding.
• Design processes to enhance customer success delivery.
• Identify upsell and renewal opportunities to drive revenue.
• Collaborate cross-functionally to unblock customer challenges.

Skills

Customer Success experience

Curiosity & intelligence

Technical ability

Commercial acumen

Strong soft skills

Job description

A leading open workflow orchestration platform is hiring a Customer Success Manager to establish robust customer relationships across the EMEA region. This role focuses on onboarding customers, driving retention, and identifying upsell opportunities. The ideal candidate will have a strong background in customer success, technical capabilities, and excellent soft skills. n8n offers a competitive salary, equity options, and a remote-first work environment, making this an exciting opportunity for individuals seeking personal and professional growth.