Help global brands integrate with our Platform-as-a-Service for personalised videos

SEEN AS; Oslo; On-site; NOK 400,000 - 600,000; Full time

Job summary

A leading Nordic platform-as-a-service company is looking for a Technical Customer Success Manager (Consultant) to drive technical onboarding and support for key global brands like Amazon and Nespresso. This role involves leading implementations, managing projects, collaborating with cross-functional teams, and ensuring exceptional customer experiences. Ideal candidates will possess strong project management and technical skills, with a passion for delivering customer success. This position is temporary until at least June 2026, with potential for full-time opportunity.

Qualifications

• Previous experience in project management with complex projects.
• Strong technical aptitude and experience in API integrations.
• Exceptional organizational skills with multitasking ability.
• Excellent communication with non-technical stakeholders.

Responsibilities

• Lead the technical implementation process for customers.
• Collaborate with engineering, product management, and sales.
• Project manage multiple customer implementations.
• Address technical issues or challenges for customers.
• Conduct training sessions for effective product use.
• Proactively recommend improvements for customer experience.
• Monitor customer performance and identify upsell opportunities.
• Foster strong, long-term customer relationships.

Skills

Project management

API integrations

Marketing automation

Organizational skills

Communication skills

Job description

Technical Customer Success Manager (Consultant)

SEEN AS

• Ansettelsesform Vikariat

Help global brands integrate with our Platform-as-a-Service for personalised videos

We're SEEN - a pioneering platform that transforms CRM data into hyper-personalized, high-quality video at scale. We empower brands to communicate with their customers in a way that feels truly individual and impactful.

Leading global brands like Amazon leverage our technology to deliver bespoke video content to their vast customer bases. Alongside Nespresso, Chelsea, Carrefour, and over 350 other industry leaders, we consistently drive exceptional performance: achieving 3x rewatch rates, +90% view-through, and up to a 25% conversion lift.

We are now seeking a highly motivated and skilled Technical Customer Success Manager to join our dynamic team as soon as possible, as two of our customer success managers are entering parental leave in March. This engagement will last from January (or before if possible) and at least until the end of June 2026.

In this role, you will play a crucial part in ensuring the successful implementation and technical onboarding of our customers while providing exceptional project management and support throughout their journey. This position is focused on technical implementation and project management, as well as close cooperation with our Sales organisation, making it ideal for individuals who excel in a fast-paced, scale-up environment.

Responsibilities

Lead the technical implementation process for our customers, ensuring smooth onboarding and integration of our products and services.

Collaborate closely with cross-functional teams, including engineering, product management, and sales, to deliver successful customer outcomes.

Project manage multiple customer implementations simultaneously, ensuring timelines and milestones are met, and that all parties are aligned.

Serve as the main technical point of contact for customers, addressing any technical issues or challenges they may encounter.

Conduct thorough training sessions to empower customers to effectively use our products and maximize their value.

Proactively identify opportunities to improve customer success and engagement, providing strategic recommendations to optimize their experience.

Continuously monitor customer performance, analyzing data and metrics to identify areas for improvement and upsell opportunities.

Foster strong, long-term relationships with customers, serving as their trusted advisor and advocate within the organization.

Requirements

Previous experience in project management, with a proven track record of successfully managing complex projects in a fast-paced environment.

Strong technical aptitude, with experience in API integrations, marketing automation, and low or no-code platforms.

Exceptional organizational skills and ability to multitask effectively, prioritizing tasks in a high-pressure, rapidly changing environment.

Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

Resilience to stress, able to maintain composure and professionalism while addressing customer issues or challenges.

Demonstrated ability to work autonomously, taking ownership of customer success and driving initiatives to completion.

Passion for delivering exceptional customer experiences and driving customer success metrics.

We are in an exciting scale-up phase, experiencing strong year-on-year growth, and are looking for a talented and motivated Technical Customer Success Manager to join us as a consultant, with the possibility of turning into a full-time position.

Sounds interesting? Let’s talk. We review applications continuously.

Marketing Automation

A Nordic platform-as-a-service martech company delivering data-driven video at scale for global brands like Nespresso, Amazon and Carrefour.

• Kontaktperson: Dennis Wall
• Stillingstittel: Director of Customer Success
• Stillingstittel: Sales Enablement Director