Fulfillment Operating Manager

Oda; Lierskogen; On-site; NOK 400,000 - 600,000; Full time

Job summary

A leading grocery service provider in Norway is seeking a Fulfillment Operations Manager to join their team in Lierskogen. This role involves leading a team of team leaders within a fast-paced environment, ensuring safety, communication, and performance optimization. The ideal candidate should have experience in operational leadership and be comfortable working with data and managing team dynamics. Join our dedicated team and contribute to transforming grocery shopping for thousands of customers each week.

Benefits

Discounted lunch

Free gym access

Collaborative work environment

Qualifications

• Experience as an operational leader with personnel responsibility.
• Familiarity with warehouse management systems and technology.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Lead and coach team leaders to support a shift of around 60 employees.
• Ensure safety, efficiency, and high quality using KPIs.
• Investigate incidents through Root Cause Analyses (RCAs).
• Set clear expectations and ensure organized shifts.

Skills

Operational leadership

Data analysis

Warehouse management systems

Communication in English

Norwegian language skills

Job description

At Oda, we develop affordable grocery services to make the logistics of living surprisingly easy. First we built Norway’s leading online grocery store and now, partnered with Mathem in Sweden, we’re on our way to becoming the world’s most effective retail system, delivering to thousands of Scandinavian doorsteps every week.

As part of our team, you’ll work with smart, passionate colleagues who bring their whole selves to work every day. It’s a fast-moving, collaborative environment where everyone is welcome and everyone’s opinion matters. Whether you're shaping the future of online retail, tackling complex logistical problems, or making everyday life better for our customers, your work will have a real impact. Read on to find out what part you could play in our story.

We’re looking for a Fulfillment Operations Manager to join Oda!

We are now looking for a dedicated Operating Manager to join our fulfillment team at our cold department in Lier. In this role, you’ll help create a safe, efficient, and well‑organized shift where teamwork and communication thrive.

You’ll lead a team of Team Leaders, set clear expectations and ensure effective communication across shifts. Your focus will be on creating a well‑organized environment, where performance is optimized, and all team members are supported to reach their full potential. This role requires a hands‑on approach in a fast‑paced setting, where your leadership skills will drive both operational success and continuous improvement.

What we offer 🚀

• Teammates who aim high and have each other’s backs. We care about people, and that means supporting each other every step of the way.
• A flat structure where we team up across disciplines to solve exciting challenges. Big ideas come from everywhere!
• A transparent way of working. We use Slack to stay in the loop – less email, fewer meetings, more getting things done.
• Discounted lunch and a free gym to stay fueled and energized.

What you’ll be doing as our Fulfillment Operating Manager

• Lead with empathy; coach team leaders, be there for employees, and help address concerns.
• Lead and coach a group of team leaders and operators to support a shift of around 60 employees, ensuring safety, efficiency, and high quality while using KPIs to drive continuous improvement.
• Investigate serious incidents through Root Cause Analyses (RCAs) and ensure follow‑ups are completed.
• Keep the shift structured and organized by setting clear expectations and ensuring smooth meetings and reports.
• Make sure teams are well‑balanced and have the right skills to succeed.
• Help test and roll out new initiatives to improve our operations.

What you’ll need to succeed 🌟

• Experience as an operational leader, ideally with broad personnel responsibility.
• Familiarity with warehouse management systems and technology.
• Confidence in working with numbers and using data to support daily operations.
• Proactive in your decision‑making, being able to look ahead and predict the outcome of the different alternatives available to you.
• English is our working language, so we’re looking for someone with strong communication skills in English, both written and spoken. Due to external collaborators, Norwegian language skills are a bonus.

What would be nice to have

• A hands‑on leader who enjoys being present on the floor, motivating and guiding the team.
• A great communicator who fosters collaboration within and across shifts.
• A problem‑solver mindset and used to solve challenges in a fast‑paced environment.
• A people‑first approach, ensuring a safe, structured, and high‑spirited work environment.
• Strong time management skills, balancing priorities and meeting deadlines effectively.

A few final words

Application deadline: 30.11.2025   Working hours: 22:00 – 06:00   Location: Drammensveien 189, 3420 Lierskogen

At Oda, you’ll join a passionate, ambitious team working to change the future of grocery shopping. We’re all different – just like you – and we wouldn’t have it any other way. If you need any adjustments or support during the application process, just let us know, and we’ll do our best to help. We believe in the strength of a diverse workforce and want everyone to have an equal shot at landing the job. 🧡

Come build the future of grocery with us! We can’t wait to hear from you! 🧡