Do you want to turn complex data into real value for salmon farmers- We’re hiring a Customer Su[...]

TidalX Norway AS; Bergen; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

A leading aquaculture technology provider is hiring a Customer Success Analyst in Bergen to transform data into actionable insights for salmon farmers. The role involves data analysis, customer interaction, and collaboration with teams to improve products. Candidates should have strong analytical and communication skills, and a degree in a relevant field. This position offers competitive compensation and opportunities for professional growth.

Benefits

Competitive compensation

Growth opportunities

Collaborative team environment

Qualifications

• 2–5 years experience in analytics, customer success, or management consulting
• Strong slide-writing and business communication skills
• Curious, proactive, and enjoys fast-growth environments

Responsibilities

• Analyze biological, operational, and behavioral data
• Build narratives and insight summaries for customers
• Participate in customer meetings and workshops
• Translate customer needs into data-backed recommendations

Skills

Analytical skills

Communication skills

Problem-solving

SQL

English proficiency

Norwegian proficiency

Education

Degree in business, engineering, marine biology, statistics/mathematics, or data science

Tools

BI tools

Job description

Do you want to turn complex data into real value for salmon farmers? We’re hiring a Customer Success Analyst

About TidalX

TidalX builds cutting-edge technology that helps salmon farmers optimize welfare, performance, and operational efficiency. Originally developed inside Google’s Moonshot Factory (X), our system combines advanced sensing, robotics, and machine learning to generate a unique stream of real-time biological, behavioral, and operational data, and our customers rely on us to translate that data into decisions that matter.

We’re growing fast in Norway and need analytical, driven people who thrive in ambiguous, high-speed environments.

Role Overview

We are hiring a Customer Success Analyst to help transform TidalX’s data into actionable insights for farmers and into concrete improvements for our product.

This is a hybrid role blending data analysis, customer-facing work, and commercial problem-solving. Think of it as a Senior Associate / Manager profile from consulting, but applied to aquaculture and cutting‑edge farming technology.

Location: Bergen or Sunnmøre (preferred), or Norway-based remote with regular site visits.

You will work closely with Customer Success Managers, Engineers, Product, and our customers to:

Identify what the data is telling us

Diagnose anomalies or deviation cases

Present insights clearly and persuasively

Contribute to customer meetings and strategic account work

Support the continuous improvement of TidalX’s product and analytics stack

What You’ll Do

Data & Insights

Analyze biological, operational, and behavioral data generated by Tidal units

Build clear narratives and insight summaries for customers (weekly, monthly, or ad‑hoc)

Investigate and resolve data deviation cases in collaboration with engineering

Support Product with data‑driven feature requests, prototypes, and prioritization

Customer Success Support

Participate in customer meetings, workshops, and strategic reviews

Prepare meeting materials, summaries, and follow‑up actions

Help quantify the value customers receive from TidalX

Translate customer needs into data‑backed recommendations

Internal Collaboration

Work cross‑functionally with product, engineering, biology, and field teams

Contribute to internal dashboards, metrics, and insight frameworks

Help improve how TidalX presents data across all customer touchpoints

Who You Are

Strong analytical skills; comfortable working with real‑world operational data

Able to turn complex information into simple, valuable insights

Confident communicator who enjoys interacting with customers

Curious, proactive, and energized by fast‑growth environments

Comfortable with ambiguity and self‑directed work

A team player who likes solving problems together

Preferred Background

Experience from analytics, customer success, management consulting, or a similar field (typically 2–5 years)

Degree in business, engineering, marine biology, statistics/mathematics, data science, or related fields

Familiarity with aquaculture is a huge plus, but not required

Basic experience with SQL and BI tools

Some coding experience is a plus, but not required

Strong slide‑writing and business communication skills

Comfortable working in both English and Norwegian (written and spoken)

We encourage you to apply even if you don’t meet every single requirement – problem‑solving ability, curiosity, and analytical acumen matter most.

What We Offer

A front‑row seat to transforming aquaculture with cutting‑edge tech

A role with both analytical depth and customer‑facing responsibility

Fast learning, real ownership, and influence on product direction

A collaborative team passionate about solving hard, meaningful problems

Competitive compensation and opportunities for growth as TidalX scales

If you have questions about the position, please contact:

Preben Imset Matre
Customer Solutions and Analysis Lead
[phone]

Tidal is an innovative company spun out of Alphabet’s X, The Moonshot Factory. We develop advanced underwater technology and intelligent camera systems for autonomous feeding, improved fish welfare, biomass monitoring, and sea lice control in aquaculture. Our vision is to combine artificial intelligence with precise data to help farmers make better decisions, strengthen fish welfare, and drive more sustainable growth.