Department Manager - Temporary

Arket; Oslo fylke; Sur place; NOK 520 000 - 820 000; Plein temps

Avantages offerts par ce poste

25% staff discount across H&M/H&M‑

HIP incentive program

Résumé du poste

ARKET is seeking a Floor Manager in Oslo to lead a dedicated team and drive an outstanding in-store experience. You will guide service standards, maintain product presentation, and act as a brand ambassador, ensuring the store operates efficiently while delivering personal and memorable customer journeys.

You will collaborate with the Store Manager, analyse sales data, and be prepared to step in as Store Manager when needed.

Qualifications

• Good knowledge of store operations & standards from retail experience.
• Experience in fashion retail preferred.
• Customer-focused approach and ability to lead by example.
• Passion for products and willingness to learn and develop.

Responsabilités

• Deliver exceptional customer service through styling advice and engaging store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding and training for new team members.
• Nurture future talent and contribute to development plans.
• Oversee daily store operations ensuring efficiency and brand standards.
• Act as a brand ambassador delivering memorable customer experiences.
• Step in as Store Manager when required to ensure leadership continuity.
• Be knowledgeable about store operations and standards from fashion retail experience.
• Customer-focused and product passionate: engage customers and share enthusiasm.
• Be open to feedback and seek opportunities for personal and professional growth.
• Communicate clearly and empathetically with customers and team.
• Adapt to changing priorities and customer requests.

Connaissances

Team Leadership

Customer Service

Retail Knowledge

Communication

Adaptability

Description du poste

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the StoreManager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance
• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
• This is a full-time temporaryposition with a contract of 37,50hours a week until 1st of June2027.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Norwegian-based colleagues also receive:

• Training, Development, and Dialogues
• Celebrations and Traditions

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time. Learn more about Arket here.