Customer Support Agent - French speaking to our...

ABAX UK; Larvik; On-site; NOK 40,000 - 50,000; Full time

Job summary

A forward-thinking company in Larvik seeks a Customer Support Agent fluent in French to assist Nordic customers in utilizing their solutions effectively. You will handle inquiries via various channels, providing solutions for technical and taxation issues. The ideal candidate will have experience in customer service and a solution-oriented mindset, thriving in a fast-paced environment. Join a diverse and inclusive team dedicated to customer value and collaboration.

Qualifications

• Demonstrates previous experience in a customer service role.
• Are technically curious and eager to learn how systems and products work.
• Communicate clearly and stay calm under pressure.

Responsibilities

• Handling incoming inquiries each day via phone, chat, and email.
• Solving a wide range of cases across technical issues and taxation.
• Providing high-level service that makes customers stay and succeed.

Skills

Fluent in French

Knowledge of Dutch

Job description

Customer Support Agent – French speaking – Larvik

Are you passionate about delivering outstanding customer service, solving problems, and building strong relationships? Join ABAX in Larvik and become part of a forward-thinking team where customer value, technology, and teamwork are at the heart of everything we do.

As a Customer Support Agent, you’ll be the primary point of contact for our Nordic customers, ensuring they get the full value of our solutions. From technical challenges to taxation questions, you’ll keep customers supported, satisfied, and engaged—always going the extra mile.

What We’re Looking For

• Fluent in French (required)
• Knowledge of Dutch (a big plus)

What You’ll Be Doing

• Handling incoming inquiries each day via phone, chat, and email
• Solving a wide range of cases across technical issues, taxation, privacy rules, and system functionality
• Troubleshooting independently and escalating when needed
• Providing high-level service that makes customers stay and succeed
• Helping customers get started with ABAX solutions and guiding them toward long-term value
• Recording customer interactions and accurately maintaining our internal systems
• Identifying and passing along leads based on customer needs and potential value

What Makes You a Great Fit

• Demonstrates previous experience in a customer service role
• Are technically curious, solution-oriented, and eager to learn how systems and products work
• Communicate clearly and stay calm under pressure
• Work efficiently and deliver consistent quality in a fast-paced environment
• Enjoy helping people and solving problems

Equal Opportunities

ABAX is committed to fostering an inclusive environment that celebrates diversity. We welcome applicants from all backgrounds and strive to ensure our recruitment process is fair, accessible, and supportive.

Background Check & Reference Verification

Employment is subject to satisfactory references and a potential background check. We use RefApp, a digital and efficient solution, to manage references.

A background check may be conducted alongside the reference process.