Customer Advisor with Norwegian for for TV streaming provider (Relocation to Warsaw, Poland)

Concentrix; Oslo; On-site; NOK 800,000 - 1,000,000; Full time

Job summary

A leading global customer service provider is seeking an empathetic and tech-savvy support professional in Oslo. You will provide essential support to customers via phone, email, and chat while ensuring a high-quality service experience. Your role will also involve resolving complaints and assisting both B2B and B2C clients. Fluency in Norwegian and a proficient command of English are essential, along with strong administrative and technical skills. The company offers competitive pay and relocation support.

Benefits

Relocation support

Social benefits package

Private medical care

Life insurance

Skill development programs

Career advancement opportunities

Qualifications

• Strong communication skills and the ability to work collaboratively.
• Focus on providing excellent customer service.
• Ability to resolve complaints and foster customer trust.

Responsibilities

• Provide support via phone, email, or chat to users.
• Assist both B2B and B2C clients as the first point of contact.
• Resolve customer issues empathetically.

Skills

Team Player

Customer-Centric Mindset

Fluent in Norwegian (C1)

Proficient in English (B2)

Administrative Skills

Technical Proficiency

Job description

Job Description

Become a Hero: Provide essential support via phone, email, or chat, ensuring users have the best experience.

Tech‑Savvy Superhero: Provide assistance to customers, ensuring they never miss out on any service experience.

Empathetic Professional: Resolve customer complaints with a smile, fostering satisfaction and trust.

Frontline Support for All: Assist both B2B and B2C clients as the first point of contact.

Our Requirements

Team Player with a Sense of Humor: Collaborate effectively with a passion for technology and creativity.

Customer‑Centric Mindset: Prioritize the customer experience in every interaction.

Language Maestro: Fluent in Norwegian (C1) and proficient in English (B2).

Administrative & Tech Proficiency: Possess strong administrative and technical skills.

We Offer

Salary: 10.000,00 PLN gross monthly.

Relocation Support: We offer a relocation package to assist you in moving to Warsaw smoothly and effortlessly – flight tickets and 1 month of accommodation.

Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.

We Care About You: Social benefits package, MyBenefit cafeteria, private medical care, and life insurance.

Skill Development: Gain new skills through comprehensive training programs.

Career Path: Enjoy rapid advancement and professional growth in a dynamic environment.

Global Work Environment: Connect with colleagues from around the world, broadening your cultural horizons.