Client Lead

Omega Media; Oslo; On-site; NOK 600,000 - 800,000; Full time

Benefits offered by this job

Health insurance

MacBook

24h gym

Canteen

Social events

Job summary

Omega Media is seeking a Client Lead in Oslo to manage a portfolio of 10–20 brands, enhancing client relationships and driving commercial success. The ideal candidate has proven experience in customer success or account management and works independently within weeks. You'll collaborate with designers and leverage AI technology to improve creative production. The position offers competitive compensation and benefits, on-site work, and opportunities for involvement in the artistic community, including events such as Oslo Runway.

Qualifications

• Proven experience in customer success, account or project management.
• Ability to manage multiple client relationships simultaneously.
• Hands-on experience with AI tools and AI-generated creative.

Responsibilities

• Own 10–20 client relationships from onboarding to delivery.
• Be the bridge between clients and design teams.
• Improve AI workflows and contribute to Ember's commercial strategy.

Skills

Customer success management

Account management

Project management

Fluent English

Presentation skills

Job description

Ember is a leading Creative AI-agency located in Oslo which has set out to revolutionize the traditional agency market. We deliver digital creatives for paid social, web, and lifecycle marketing, for some of the world’s most innovative brands in fashion, luxury, cosmetics and F&B. Our clients range from category‑leading US influencer brands and heritage French luxury houses to forward‑thinking Nordic fashion labels.

As Client Lead you own a portfolio of 10–20 brand relationships from day one. You jump into onboarding, get up to speed on each brand fast, and make sure every client feels understood and well‑served from first brief to final delivery. You work closely with an award‑winning team of designers, art directors, and technological innovators, and you play an active role in Ember’s commercial strategy by turning great delivery into growth. This is a full‑time, on‑site role in Oslo.

Ember is part of Marketer.com and the Vergence Group. Backed by one of the top 1% fastest‑growing startups worldwide, the pace is high, the standards are higher, and the people around you will push you to do your best work. If you want to be part of something early, move fast, and hold a high bar— this is the place for you.

What Your Main Responsibilities Will Be

• Own 10–20 client relationships end‑to‑end, from onboarding and brief intake to delivery, renewals, and upsell
• Be the bridge between clients and the design team, keeping briefs sharp and feedback loops tight
• Plan design capacity across accounts to keep deadlines realistic and quality high
• Build and improve the systems that make client success repeatable, including templates, handoffs, and quality checks
• Spot growth opportunities, turn them into proposals, and present work confidently to Brand Directors and CxOs
• Improve AI workflows and push the frontiers of new technology in how we produce and deliver creative
• Contribute to Ember's commercial strategy through case studies and growth initiatives

What Success Looks Like

• You’re running your full client portfolio independently within the first few weeks
• Client retention is stable or improving across your portfolio within the first 3 months
• Brief quality improves and revision work decreases through a consistent intake process
• At least one meaningful upsell is closed within the first quarter
• You’ve contributed to at least one case study or commercial initiative within the first month
• Senior client stakeholders treat you as a trusted partner and primary point of contact

What We’re Looking For

Must‑Haves

• Proven experience in customer success, account or project management, with end‑to‑end ownership of client relationships, commercial accountability, and a track record of growing accounts
• Comfortable managing multiple client relationships simultaneously and keeping all plates spinning
• Confident presenting and negotiating with senior stakeholders
• Hands‑on use of AI tools in daily work and genuine belief in AI‑generated creative
• Fluent in English in a client‑facing context

Nice‑to‑haves

• Experience from a creative or digital agency environment, or from the brand side within performance marketing, creative production, or e‑commerce
• Familiarity with project management and creative workflow tools
• Experience in a high‑growth startup or venture‑backed company
• A track record from working with forward‑looking brands within fashion, luxury, cosmetics, or F&B

What You’ll Get

• Own relationships and outcomes for brands that care about creative performance
• Real ownership, clear accountability, and direct access to decision makers
• Part of one of the top 1% fastest‑growing startups worldwide, with a fast‑growing portfolio behind you
• Access to client events and shows, such as Oslo Runway
• Collaborate with award‑winning designers at the cutting edge of technology, design, and AI, with opportunities to travel to our New York office
• Work on‑site at Tjuvholmen, Oslo with a collaborative and ambitious team
• Competitive compensation and benefits, health insurance, MacBook, 24h gym, canteen, and social events