Card Servicing Operations Lead

Capital One; Oslo; On-site; NOK 388,000 - 522,000; Full time

Benefits offered by this job

Hybrid work

Career development

Competitive benefits

Job summary

Capital One Philippines Service Corp. is seeking a Senior Manager for Operations to lead a mid-to-large sized card servicing operation.

You will set strategy, drive performance, and foster a high performing, engaged team across multiple functions including AML, back office processing, collections, and servicing. The role requires strong leadership, deep process knowledge, and the ability to collaborate with HR, finance and US partners to meet and exceed KPIs.

Qualifications

• Two (2) years college level education or equivalent work experience.
• Minimum 5 – 7 years working experience in a call center operations environment, with 5 years in a managerial capacity.
• Solid functional understanding of call center business processes, with deep appreciation for meeting customer needs and expectations.

Responsibilities

• Develops and implements an end state vision, strategy and plans for the sub-function.
• Responsible for overall operational output and drive KPIs.
• Lead continuous improvement and people development to build a high performing team.
• Collaborate with HR and partner teams on hiring, performance and talent management.

Skills

Analytical skills

People management

Leadership

Hybrid work

Night shift availability

Education

Two years college or equivalent work experience

Tools

Microsoft Office

Google Suite

Job description

Capital One Philippines Service Corp. is seeking a Senior Manager for Operations to lead a mid-to-large sized card servicing operation.

You will set strategy, drive performance, and foster a high performing, engaged team across multiple functions including AML, back office processing, collections, and servicing. The role requires strong leadership, deep process knowledge, and the ability to collaborate with HR, finance and US partners to meet and exceed KPIs.