B2B Service Desk Technician (12-Month Contract)

GlobalConnect; Kristiansand; On-site; NOK 35,000 - 50,000; Full time

Job summary

A leading connectivity provider in Norway is seeking a Service Desk Technician for a 12-month position. The role involves handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. Candidates should have experience in IT or telecommunications, proficiency in Norwegian and English, and basic knowledge of technical concepts such as the OSI model. Comprehensive training is provided, and the work environment encourages professional growth and problem-solving.

Benefits

Comprehensive training on products and technology

Opportunities for continuous learning

Collaborative work environment

Professional growth opportunities

Qualifications

• Proficiency in both Norwegian and English.
• Ability to manage stress and thrive under pressure.
• Basic knowledge of the OSI model, switching, and routing.

Responsibilities

• Handle customer inquiries and technical issues.
• Ensure timely resolution and communication with customers.
• Follow SLA guidelines in managing cases.

Skills

Customer support

Problem-solving

Communication

Network administration knowledge

Stress management

Technical proficiency

Education

Experience or education in network administration, telecommunication or IT

Tools

ServiceNow

Linux

Cisco

Juniper

Aruba

Extreme

Huawei

SD-WAN

IP-VPN

Job description

A leading connectivity provider in Norway is seeking a Service Desk Technician for a 12-month position. The role involves handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. Candidates should have experience in IT or telecommunications, proficiency in Norwegian and English, and basic knowledge of technical concepts such as the OSI model. Comprehensive training is provided, and the work environment encourages professional growth and problem-solving.