Aftermarket and Warranty Manager

CTS Group; Oslo fylke; On-site; NOK 1,200,000 - 1,900,000; Full time

Job summary

CTS Nordics AS in Oslo is seeking an experienced Aftermarket and Warranty Manager to own post-handover activities on hyperscale data centre projects. You will drive defect rectification, warranty follow-up, variations, and claims through to final close-out with clients, subcontractors, and internal teams.

This role blends site follow-up with commercial responsibility, requiring strong contract knowledge (NS 8407), excellent negotiation, and the ability to build durable client relationships

Qualifications

• Degree or technical qualification in Engineering, Construction Management, Quantity Surveying, or a related discipline.
• Substantial relevant practical experience may compensate for formal education.

Responsibilities

• Take ownership of project aftermarket handovers, including outstanding works, defects, warranties, variation orders, claims, and final account matters.
• Plan and lead one-year inspections under NS 8407 contracts with clear actions and deadlines.
• Assess reported defects with technical teams and establish cause and contractual responsibility.
• Coordinate rectification with clients, subcontractors, suppliers, and internal teams.
• Maintain an accurate variation order register through approval, invoicing, and payment.
• Progress historical variations and unresolved claims with records for resolution.
• Work with Commercial and Legal on post-handover client claims and responses.
• Track deadlines and pursue subcontractor/supplier obligations, including recoverable costs.
• Report commercial exposure, rectification costs, recovery opportunities, and lessons learned.

Skills

Commercial acumen

Contract interpretation

Project coordination

Client relationship management

English proficiency

Norwegian language

Education

Engineering degree or related construction discipline

Tools

NS 8407 contracts

Excel

Document management systems

Job description

Aftermarket and Warranty Manager

Oslo, Norway | Travel to project sites

We are looking for an experienced Aftermarket and Warranty Manager to join CTS Nordics AS at our head office in Oslo.

You will take ownership of completed hyperscale data centre projects through their aftermarket and warranty phases, ensuring defects, outstanding works, variations, and claims are followed through to documented closure.

This role combines practical site follow-up with commercial responsibility. It is ideal for a structured and proactive construction professional who enjoys resolving complex issues, coordinating teams, and building constructive client relationships.

What You’ll Be Doing

• Take ownership of project aftermarket handovers, including outstanding works, defects, warranties, variation orders, claims, and final account matters.

• Plan and lead one-year inspections under the applicable NS 8407 contracts, ensuring clear actions, responsibilities, and deadlines.

• Assess reported defects with technical teams and establish their cause and contractual responsibility.

• Coordinate safe and timely rectification with clients, subcontractors, suppliers, and internal teams.

• Maintain an accurate variation order register, tracking outstanding matters through approval, invoicing, and payment.

• Progress historical variations and unresolved claims, gathering the records and evidence needed for resolution.

• Work closely with Commercial and Legal on post-handover client claims and contractual responses.

• Track contractual deadlines and pursue subcontractor and supplier obligations, including recoverable costs.

• Report commercial exposure, rectification costs, recovery opportunities, and lessons learned.

What We’re Looking For

Qualifications

• Degree or technical qualification in Engineering, Construction Management, Quantity Surveying, or a related discipline.

• Substantial relevant practical experience may compensate for formal education.

Experience

• Typically 7+ years of relevant experience in construction, project delivery, commercial management, or aftermarket services.

• Proven experience in handover, defect rectification, warranty follow-up, and commercial close-out.

• Experience progressing outstanding variation orders, resolving disputed scope, and substantiating claims.

• Practical experience with one-year inspections and NS 8407 contracts is strongly preferred.

• Data centre, EPC, or comparable mission‑critical project experience is an advantage.

Skills & Knowledge

• Working knowledge of NS 8407, including defects, variations, notices, and final account procedures.

• Strong commercial judgement, negotiation skills, and attention to documentation.

• Ability to distinguish warranty obligations and outstanding contracted work from new client requirements.

• Understanding of building services and technical interfaces within complex facilities.

• Ability to interpret contracts, drawings, commissioning records, and operations and maintenance documentation.

• Confidence using Excel, document management systems, and commercial tracking tools.

• Professional English; Norwegian language skills are strongly preferred.

Personal Attributes

• Take ownership and follow open matters through to completion.

• Work methodically and manage competing priorities across several projects.

• Communicate clearly and remain calm during challenging discussions.

• Build effective relationships across clients, project teams, and subcontractors.

• Combine a practical approach with integrity and sound commercial judgement.

Why Join Us?

• Work on hyperscale data centre projects delivered by CTS Nordics.

• Take ownership of a role combining technical follow-up, client relationships, and commercial resolution.

• Collaborate with experienced construction, engineering, and commercial professionals across international teams.

• Help improve future project delivery by turning post-handover experience into practical lessons learned.