Waiter/Waitress

Park Plaza Utrecht; Utrecht; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel rates

50% food & beverage discount

Alleo discounts

ESPA/Kevin Murphy product discounts

Health insurance discount

Learning & development opportunities

Onboarding programme

International career growth

Meal during shift

Annual company parties

Birthday €250 bonus

Pension under Horeca CAO

25 vacation days + wellbeing day

8% holiday allowance

Travel expense reimbursement

Referral bonus €750

Job summary

Park Plaza Utrecht is seeking a Waiter/Waitress to join our Food & Beverage team. You will deliver warm hospitality, take orders, and ensure guest satisfaction across restaurant and bar areas.

Ideal candidates bring passion for hospitality, fluent English and Dutch, and availability for evenings and weekends. Join a team committed to exceptional service and career development within PPHE Hotel Group.

Qualifications

• Fluent English and Dutch required for guest service.
• Flexibility to work evenings, weekends and holidays.
• Experience in hospitality is preferred.

Responsibilities

• Welcome guests with warmth and provide professional service.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks per brand and service standards.
• Clear, clean and reset tables promptly.
• Maintain restaurant and bar presentation.
• Handle guest requests and resolve queries professionally.
• Collaborate with kitchen and F&B team for smooth operations.
• Support conferences, events and other F&B activities when needed.

Skills

Hospitality passion

English & Dutch communication

Fast-paced environment

Teamwork

Job description

At Park Plaza Utrecht, we pride ourselves on delivering exceptional hospitality in one of the city's most dynamic hotels. Located just moments from Utrecht Central Station, our hotel welcomes business and leisure travellers from around the world, offering a stylish destination where outstanding service is at the heart of everything we do.

As a Waiter(ess) you'll be part of our Food & Beverage team, creating memorable dining experiences through warm hospitality and attentive service.

Responsibilities

• Welcome guests and provide a warm, friendly, and professional service.
• Take food and beverage orders accurately and efficiently.
• Serve food and drinks in line with brand and service standards.
• Ensure tables are cleared, cleaned, and reset promptly.
• Maintain cleanliness and presentation throughout the restaurant and bar areas.
• Handle guest requests and resolve queries professionally.
• Work closely with the kitchen and Food & Beverage team to ensure smooth daily operations.
• Support conferences, events, and other Food & Beverage activities when required.

Essential Requirements

• Passion for hospitality and creating memorable guest experiences.
• Strong communication skills in English & Dutch.
• Flexible availability, including evenings, weekends, and public holidays.
• Positive, reliable, and proactive attitude.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and teamwork skills.

Preferred Requirements

• Previous experience in a hotel, restaurant, café, bar, or other hospitality environment.
• Knowledge of food and beverage service standards.
• Experience working in a customer-facing role.
• Additional language skills are an advantage.

Your Benefits And Perks

• Heavily discounted hotel rates
• 50% discount on food and beverages in our restaurants and bars.
• Exclusive discounts via alleo.nl.
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products.
• Discount on a collective health insurance plan.
• Extensive learning and development opportunities.
• A comprehensive onboarding programme.
• International career growth opportunities within PPHE Hotel Group.
• A meal during your shift.
• Annual company parties and team outings.
• €250 gross birthday bonus.
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO).
• 25 vacation days plus 1 additional wellbeing day (pro rata).
• 8% holiday allowance.
• Travel expense reimbursement up to €250 net per month (pro rata).
• Referral bonus of up to €750 for introducing a new colleague.

This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale V) with a salary starting from €2 468,35 gross per month depending on experience and qualifications.

Ready to create memorable moments for our guests?

We welcome applicants from all backgrounds and encourage you to bring your authentic self to Park Plaza Utrecht.

Park Plaza. Be part of every moment.