Visual Sales Associate

MCARTHURGLEN; Roermond; On-site; EUR 20,000 - 27,000; Full time

Job summary

Tory Burch in Roermond is seeking a Visual Sales Associate to drive the business and achieve personal sales targets while building strong customer relationships, following our clienteling standards.

You will manage product deliveries, coordinate with store leadership on visual updates, and support visual activities including floorset changes and staff trainings to uphold brand standards.

Responsibilities

• Drive the Business & Deliver Results
• Achievement of personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
• Manage product deliveries and monitor sell-through, provide constructive feedback and analysis to the GM and Visual HQ team.
• Be the key player for any visual activity in store delivering tasks within deadlines given, including participating to one-to-one and group visual calls.
• Partner with GM and AGM to ensure effective store communications, including but not limited to cascade of key information from Visual Corporate partners & execution of value-added team meetings.
• Work with BOH team to ensure all new product is strategically placed on the selling floor; manage the product flow and merchandising cadence with agility.
• Execute monthly window and floorset changes, respect deadlines, own photos submissions and VM tasks.
• Adapt to flexibility in scheduling to meet the needs of visual installations, working overnight and early-morning shifts as needed
• Host visual trainings for the other members of the team to ensure alignment on visual standards' expectations
• Take ownership for maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
• Ensure visual merchandising and maintenance standards are met at all times.
• Lead by example and model behaviour that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a "One Company" perspective on transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience.
• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer's experience is transformational.

Job description

Visual Sales Associate - Tory Burch

SALES RESPONSIBILITIES

• Drive the Business & Deliver Results
• Achievement of personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

VISUAL RESPONSIBILITIES

• Manage product deliveries and monitor sell-through, provide constructive feedback and analysis to the GM and Visual HQ team.
• Be the key player for any visual activity in store delivering tasks within deadlines given, including participating to one-to-one and group visual calls.
• Partner with GM and AGM to ensure effective store communications, including but not limited to cascade of key information from Visual Corporate partners & execution of value-added team meetings.
• Work with BOH team to ensure all new product is strategically placed on the selling floor; manage the product flow and merchandising cadence with agility.
• Execute monthly window and floorset changes, respect deadlines, own photos submissions and VM tasks.
• Adapt to flexibility in scheduling to meet the needs of visual installations, working overnight and early-morning shifts as needed
• Host visual trainings for the other members of the team to ensure alignment on visual standards' expectations
• Take ownership for maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc.
• Ensure visual merchandising and maintenance standards are met at all times.

Be Buddy/Team Player

• Lead by example and model behaviour that reflects the company's core values.
• Appropriately manage conflict and take ownership for your part in the team dynamic.
• Demonstrate a high degree of maturity and integrity.
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience

• Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
• Demonstrate strong use of selling skills.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Take ownership for the transformational experience in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships.
• Maintain a \"One Company\" perspective on transactions that are critical to a positive customer experience.
• Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

• Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in maintaining store presentation standards.
• Leverage in-store technology to ensure every customer's experience is transformational.