Technology Platform & Service Delivery Director Amsterdam, Netherlands

Metyis; Amsterdam; On-site; EUR 140,000 - 190,000; Full time

Job summary

Metyis seeks a Technology Platform & Service Delivery Director to own end-to-end technology service delivery within the GBS environment, coordinating internal teams, external vendors, and client ITFunctions. You will lead the operational governance of enterprise platforms, CRM, ERP, and cloud-based solutions to ensure high availability, scalability, and business continuity.

You will drive automation, aim for continuous improvement, and partner with senior stakeholders to align technology

Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field
• 12-15 years of proven experience in technology service delivery, GCC, E-commerce, IT operations, application support, infrastructure operations, or managed services
• Strong experience with ITIL-based service management practices, including incident, problem, change, and service governance processes
• Proven track record managing SLA-driven technology operations in complex enterprise environments
• Hands-on experience overseeing enterprise platforms and/or digital/e-commerce technology environments
• Experience working with senior business and technology stakeholders and strong client-facing communication skills
• Exposure to enterprise platforms such as Salesforce, SAP, Adobe Commerce, SAP Commerce Cloud, Microsoft Dynamics, ServiceNow or similar
• Fluent English, both verbal and written; additional languages are a plus
• Strong analytical, organizational, and leadership skills for international environments
• Experience in Global Business Services (GBS) or GCCs is valued

Responsibilities

• Own and manage end-to-end technology service delivery within the GBS environment, ensuring stable, efficient operations
• Oversee integrated technology services across internal teams and external vendors with business alignment
• Lead operational delivery and continuous improvement of enterprise tech platforms (CRM, ERP, cloud-based solutions)
• Ensure stability and evolution of enterprise platforms and e-commerce systems
• Lead IT service management processes (incident, request, problem, change, escalation) ensuring SLA compliance
• Manage lifecycle of digital platforms and e-commerce ecosystems across markets
• Act as primary operational interface for client IT and business stakeholders; run governance reviews
• Monitor service performance via KPIs, SLAs, dashboards; drive data-driven decisions
• Identify and drive automation and efficiency improvements
• Support transition of new services into the GBS organization and standardize service management practices
• Contribute to evolution of the Technology operating model and scalable support structures
• Build capability to support modern platform operations and scalable e-commerce infra
• Collaborate with cross-functional teams to align technology services with growth and customer experience
• Mentor teams and contribute to future organizational design and culture of excellence

Skills

ITIL-based service management

SLA-driven operations

Multi-vendor management

Stakeholder management

Cloud & Enterprise platforms

Data-driven decision making

Leadership in cross-functional teams

English communication

Education

Bachelor's or Master's degree in IT/CS/Engineering or related field

Tools

ITSM tools

Salesforce

SAP/SAP Commerce Cloud

ServiceNow

Job description

Technology Platform & Service Delivery Director

Technology

Senior

Who we are

The next step of your career starts here, where you can bring your own unique mix of skills and perspectives to a fast-growing team.

Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities

With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself.

We are Metyis. Partners for Impact.

What we offer

Interact with senior clients on regular basis to drive their business towards impactful change

Contribute to creating new business solutions via data-driven insights

Seize opportunities at the client and at Metyis in our entrepreneurial environment

Become part of a fast-growing international and diverse team

What you will do

Own and manage end-to-end technology service delivery within the GBS environment, ensuring stable, efficient, and SLA-driven IT operations across enterprise platforms, digital commerce/e-commerce ecosystems, infrastructure, and vendor-managed services

Oversee integrated technology services, coordinating delivery across internal teams, external vendors, and client technology functions while ensuring alignment with business requirements

Lead the operational delivery and continuous improvement of enterprise technology platforms, including digital commerce, customer-facing applications, CRM, ERP, and cloud-based solutions, ensuring high availability, scalability, and business continuity

Ensure operational stability and continuous evolution for enterprise platforms and digital commerce systems

Lead IT service management processes, including incident, request, problem, change, and escalation management, ensuring service stability and SLA compliance

Manage the operational lifecycle of digital platforms and e-commerce ecosystems, ensuring seamless service delivery and an exceptional customer experience across multiple markets

Act as the primary operational interface for client IT and business stakeholders, leading governance meetings, service reviews, executive reporting, and operational escalations

Monitor and improve service performance through KPIs, SLAs, OLAs, operational dashboards, and service health metrics, driving data-driven decision making

Identify and drive automation, operational efficiency, and continuous improvement initiatives using service performance metrics and data-driven insights

Support the transition and onboarding of new services into the GBS organization while contributing to the standardization of technology service management practices across clients

Contribute to the evolution of the Technology operating model, helping establish governance frameworks, service management standards, and scalable support structures

Build operational capability tailored to support modern platform operations and scalable e-commerce infrastructure

Collaborate with cross-functional business, product, engineering, and digital commerce teams to ensure technology services effectively support business growth and customer experience objectives

Mentor and support the growth of technology service capabilities, contributing to future team design, hiring, and fostering a culture of operational excellence and accountability

What you´ll bring

Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field

12- 15 years of proven experience in technology service delivery, GCC, E-commerce, IT operations, application support, infrastructure operations, or managed services

Strong experience with ITIL-based service management practices, including incident, problem, change, and service governance processes

Proven track record managing SLA-driven technology operations and delivering high-quality technology services in complex enterprise environments

Hands-on experience or operational oversight in managing enterprise platforms and/or digital/e-commerce technology environments

Experience working with senior business and technology stakeholders, with excellent client-facing communication and stakeholder management skills

Strong understanding of application, platform, cloud, infrastructure, and managed service support models

Experience supporting enterprise platforms such as e-commerce solutions, CRM, ERP, digital customer platforms, APIs, middleware, or cloud-native applications

Experience delivering technology services supporting digital commerce, customer-facing platforms, or omnichannel business operations is highly desirable

Experience working in Global Business Services (GBS), Global Capability Centers (GCCs), Shared Services, or global managed services organizations is highly valued

Demonstrated experience designing, establishing, or scaling technology service delivery functions and operating models

Experience driving automation, operational efficiency, and service transformation initiatives using operational metrics and service insights

Experience managing multi-vendor environments, outsourced service providers, and strategic technology partners within complex global organizations

Familiarity with ITSM tools, service reporting frameworks, and operational governance models

Background operating within Global Capability Centers (GCCs) or global enterprise platform operations models

Familiarity with platform-centric operating models, e-commerce architectures, and digital transaction flows

Exposure to enterprise technologies such as Salesforce, SAP, Adobe Commerce, SAP Commerce Cloud, Microsoft Dynamics, ServiceNow, or similar enterprise platforms is considered a strong advantage

Fluent English, both verbal and written; additional languages are a plus

Strong analytical, organizational, and leadership skills, with the ability to work effectively in international and cross-functional environments

In a changing world, diversity and inclusion are core values for team well-being and performance. At Metyis, we want to welcome and retain all talents, regardless of gender, age, origin or sexual orientation, and irrespective of whether or not they are living with a disability, as each of them has their own experience and identity.

We are united by our differences

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging (DEIB) in all its forms as it makes us stronger as an organisation and promotes creativity and innovation. We welcome all talents and are committed to creating a workplace where every employee can make a meaningful impact and grow.

Recruitment Disclaimer

Metyis only contacts candidates through verified and official channels: LinkedIn (official and verified recruiter profiles), emails ending in @metyis.com, and our Applicant Tracking System (Recruitee). We do not use WhatsApp, social media messaging platforms, or personal accounts for recruitment outreach. If you receive suspicious communication claiming to be from Metyis, please verify the sender and report it through our official website.