Team lead UX

TRIODOS Bank; Driebergen-Rijsenburg; On-site; EUR 70.000 - 90.000; Full time

Job summary

A leading ethical banking institution in Utrecht is seeking a Team Lead UX to shape their user experience capabilities. You will be responsible for managing a talented UX team and ensuring high-quality experiences across digital products. Ideal candidates will have proven leadership in UX/design, strong mentoring skills, and a passion for creating impactful experiences. Join us and make a real difference in ethical banking.

Benefits

Flexible working hours

30 holiday days

Company bicycle reimbursement

Education and training opportunities

Qualifications

• Proven leadership in UX/design environments with at least 5 years experience.
• Strong coaching and mentoring skills.
• Capacity to inspire others and build effective networks.

Responsibilities

• Shape the future of UX at Triodos Bank.
• Lead, manage and develop the UX team.
• Ensure quality and consistency of user experience across digital products.

Skills

Leadership in UX/design environments

Coaching and mentoring skills

Prioritizing well-being of team members

Creating a culture of open feedback

Inspiring and building partnerships

Results oriented thinking

Job description

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

We want to further grow and mature our UX capability, to take the lead in that, we’re looking for an experienced and entrepreneurial,

Team lead UX

32-36 hour contract

Profiel

How you will make a differenceAs our new Team Lead UX, you’ll play a key role in shaping the future of UX at Triodos. You’ll help us grow and mature our UX capability, manage and develop our talented team, and work closely with colleagues across the organisation to make UX an indispensable part of our way of working. This is your chance to make a real impact – not just on our products, but on the way we work and the way we think about design.

Next to building, mentoring and coaching our UX team to enhance our design expertise, you will:

• Ensure overall quality, consistency, and cohesion of user experience across all Triodos digital products
• Work with various stakeholders to shape strategic initiatives
• Structure UX processes and methodologies to increase team efficiency
• Design and implement a UX vision and strategy that aligns with our business objectives
• Manage stakeholder relationships to position UX as a strategic partner
• Address impediments blocking team performance or value delivery
• Initiate and drive projects to improve our digital touchpoints and journeys together with our CX colleagues

What you will bringYou feel connected to our mission and values and want to join our efforts to finance change and change finance. You’ll be encouraged to bring your own ideas, experiment, and help us shape what UX leadership looks like at Triodos. If you’re someone who loves to see people and teams thrive, and you’re excited by the idea of building something new, this is the place for you.

To be successful:

• You have proven leadership in UX/design environments (at least 5 years)
• You have strong coaching and mentoring skills
• You prioritize well-being, objectives, and learning of your team members
• You promote a culture of open feedback and continuous learning
• You can inspire others and build partnerships and network
• You are results oriented and think systematically

Beside that:

• You have business acumen to connect UX initiatives with organizational goals
• You can drive innovation and transformation
• You can navigate complex stakeholder landscapes
• You have a strong background in UX/CX design
• You have a passion for helping to shape a sustainable and impactful future for Triodos Bank
• You actively contribute to the steering and improvement of the wider Software Solutions department
• When you have experience in the finances industry, that’s a bonus

Your future colleaguesYou will be team lead of 4, soon 5, internal UX designers and a few external designers. In that role you’ll also be part of the management team of the Software Solutions (SoSo) department and report to the head of SoSo. Besides that, you’ll be finding your way in the broader change governance to collaborate with product owners of development teams, other team leads, domain leads and colleagues from our Commercial department.

The role of UX Team lead is new in our organization. This will allow you to shape the role to fit you to a large degree. It also means that we want to evaluate the success of this new way of organization and therefore can offer this role only as a one year contract at first. When we conclude it’s a success, we would love to extend this position and your contract.

What we offer you

An inspiring work cultureThe most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environmentOur award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. One of the interesting facts about it is that we can completely take the building apart and move it to a new location.

And of course, great remuneration and working conditions:

• a salary appropriate to the position, our remuneration policy and your experience
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

Everyone is welcome and our culture is built with human dignity at its core. We believe in equity and diversity, and we know how valuable everyone’s individual perspectives are. We strive to create an environment in which all co-workers and our broader community can feel safe and included.

If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please email: [e-mail]

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply. We are looking forward to receive your motivation letter and resume.

The closing date for applications is: 30.11.2025

If there are enough suitable candidates, we reserve the right to close the vacancy earlier.

Who we areTriodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.