Supervisor, Data Center Customer Operations

Equinix; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Equinix is seeking a Supervisor for their Data Center Customer Operations in Amsterdam. This role is crucial in overseeing a unit of employees, managing operations, providing systems support, and leading projects. Ideal candidates will have a Bachelor's degree and at least 5 years of relevant experience in a technical environment, showcasing their leadership and technical expertise.

Qualifications

• Minimum of 5 years of related experience.
• Bachelor’s degree or equivalent work experience.
• Extensive knowledge in network and equipment platforms.

Responsibilities

• Provides immediate supervision to a unit or group of employees.
• Performs troubleshooting and supports customers.
• Handles multiple projects and assists in designating work to team.

Skills

Leadership

Troubleshooting

Project Management

Vendor Management

Technical Expertise

Education

Bachelor’s degree or equivalent experience

Job description

Join Equinix: Supervisor, Data Center Customer Operations

Who are we?

Equinix is the world’s digital infrastructure company, operating over 250 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Supervisor, Data Center Customer Operations

Job Summary

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals in Data Center. Maintains schedules and workflow of the team.

Responsibilities

• Leadership
  • Provides immediate supervision to a unit or group of employees
  • Assigns, instructs, and supervises the team
  • Plans core duties for the team to complete
  • Ability to manage and supervise a project team
  • Manages personnel compared to workload (could include support from other Data Centers)
  • Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program
• Systems Support
  • Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
  • Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
  • Performs troubleshooting and supports customers
• Installation
  • Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
  • Performs testing of cables before handing to customer
• Vendor Management
  • Manages, briefs, and instructs vendors for installation, testing, and labeling
• Maintenance
  • Performs preventive maintenance to Data Center equipment to prevent faults from occurring
• Project Management
  • Handles multiple projects and assists in designating work to team
• Technical Expertise
  • Extensive knowledge in network and equipment platforms, systems, circuits and telecom

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience

Equal Employment Opportunity:

Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer)