Supervisor, Critical Operations

QTS Realty Trust; Eemshaven; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Training bursary €5,250

Company car scheme

Pension plan

Disability allowance

Voluntary health insurance

Voluntary pet insurance

Bonus & equity eligibility

Job summary

QTS Realty Trust is seeking a Critical Operations Supervisor to lead the maintenance and operation of electrical, mechanical, HVAC, and plumbing systems in our Groningen data center. You will supervise technicians, coordinate preventive maintenance, and ensure safety and compliance for a 7x24x365 environment.

You will work with customers on the data floor, assist with installs, and provide coaching and staffing support, reporting to the Critical Operations Manager and Site Director.

Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within management guidelines.
• Lead, organize, monitor, and perform preventive maintenance on critical systems and building infrastructure.
• Oversee work orders for preventive and corrective maintenance on critical systems and building structure.
• Facilitate data center space and cable plant design, implementation, and maintenance.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.

Skills

People leadership

Data center experience

Job description

Who we are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Critical Operations Supervisor is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments. This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.

Essential Duties & Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
• Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME’S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Basic Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Preferred Qualifications

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Total Rewards

• 25 days annual leave
• 5,250 EUR training bursary
• Company car scheme - eligibility required
• Pension scheme with Allianz
• Occupational disability allowance
• Voluntary health insurance
• Voluntary pet insurance
• This position in bonus and equity eligible

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail]