Store Manager 38h - Concession de Bijenkorf

H&M; Rotterdam; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Staff discount

HIP program

Pension scheme

Travel allowance

25 days annual leave

Employee assistance program

Job summary

H&M is seeking a Store Manager in Rotterdam who will take full ownership of store performance and drive a customer-first experience. You will lead a team of managers, visual merchandisers and sales staff to deliver exceptional service while meeting commercial goals.

You’ll balance front-of-house energy with back-end efficiency, shaping an environment where customers love to shop. This 38-hour, temp full-time role includes staff discounts and incentive programs.

Qualifications

• Customer-focused with a proven track record of leveraging feedback to improve performance.
• Strong commercial awareness and KPI-driven decision making.
• Experience leading teams in fast-paced retail environments and delivering service excellence.
• Open to feedback and committed to personal and professional growth.
• Flexible and able to adapt to changing priorities.
• Solid understanding of store operations, compliance, and visuals.

Responsibilities

• Guide the store team to deliver personalized styling, product knowledge, and memorable in-store experiences.
• Interpret sales data to drive performance and commercial success.
• Inspire and lead managers, visual merchandisers, and sales advisors to exceed standards.
• Lead recruitment, onboarding, and training for new team members.
• Identify high-potential individuals and create development plans.
• Oversee store operations, compliance, and visual merchandising to maintain excellence.
• Foster a positive, inclusive, motivating work environment.

Skills

Customer Focus

Business Acumen

Team Leadership

Coaching & Development

Adaptability

Operational Excellence

Language Skills

Job description

• Full-time

Company Description

Job Description

As theStore Manager,you’lltake full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency,you’llcultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach,you’llensure the store not only meets its goals but becomes a destination that customers love to return to.

KeyResponsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifyinghigh-potential individuals and creating tailored development plans to support their career growth
• Managing allaspectsof store operations—including compliance and visual merchandising—to ensure operational efficiency and upholdhigh standardsof excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer-Focused:Astrong customer-centric mindset, with a proventrack recordfrompastretailexperienceof leveraging customer feedback to inform business decisions and drive performance
• Business Acumen:Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align businessobjectiveswith evolving customer needs
• Team Leadership:Proven ability to lead teams/ other leadersin fast-paced retail environments, consistently deliveringhigh standardsof customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication:A clear, confident, and empathetic communicator,Stronginengaging with both customers and teams, while effectively conveying operational direction and articulating broaderlong terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility:Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives whenmakingdecisions andfuture plans.
• Operational Excellence:Strong understanding of store operations, compliance/securityissues,and retail standards, withexperiencein leading and training teams.
• Language skills: English and Dutch

Additional Information

This is a tempfull-timeposition with a contract of 38 hours a week.

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In addition to this, Netherlands-based colleagues also receive:

• 25 days of annual leave
• Employee Assistance Program to support a healthy work-life balance
• Company pension scheme
• Travel allowance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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