Store Manager

Staff Solutions Recruitment; Middelburg; On-site; EUR 45,000 - 65,000; Full time

Job summary

Staff Solutions Recruitment is seeking a seasoned Retail Store Manager for a multi-site operation in the Netherlands. You will lead store performance, manage stock, set pricing, promotions, and merchandising to boost sales and profitability.

You will also ensure compliance, risk management, and safety, while coaching staff, supervising daily tasks, and controlling costs within budget. Strong customer focus and leadership are essential for success.

Qualifications

• Diploma in Business Administration, Sales, or Marketing (NQF 6) required.
• At least 5 years in Retail Sales or Marketing and up to 3 years in a supervisory role.
• Proficient in MS Office and retail systems; strong operations, stock control, and service standards.

Responsibilities

• Retail Store Management: drive store performance, stock control, pricing, promotions, and merchandising.
• Compliance: ensure policies, regulatory standards, risk management, and safety.
• Customer Service Management: build relationships, resolve issues, uphold SLAs.
• Staff Supervision: set performance goals, coach, and develop staff.
• Cost and Financial Control: manage budget, monitor spend, seek cost savings.

Skills

Retail operations

Stock control

Customer service standards

Education

Diploma in Business Administration, Sales, or Marketing (NQF 6)

Tools

MS Office Suite

Retail systems

Job description

Key Responsibilities

1. 1. Retail Store Management Support the creation and execution of strategic plans that enhance store performance and operational effectiveness. Identify current and future customer needs through strong relationship-building and customer engagement. Ensure product and service availability by managing stock levels, approving supplier contracts, and overseeing inventory processes. Develop and implement pricing policies, promotional activities, and merchandising strategies aligned with sales and market trends. Analyse operating and financial reports to drive profitability and inform marketing and operational decisions. Maintain store safety, security systems, and a clean working environment for staff and customers. Ensure full compliance with legal and operational standards to uphold the stores reputation. Oversee daily store operations, including employee scheduling, task allocation, and follow-ups.
2. 2. Compliance Operate within internal controls, policies, and procedures to maintain the integrity of store operations. Identify, record, and monitor risks within the store environment; maintain the risk register and elevate concerns when required. Ensure compliance with all regulatory and policy frameworks to prevent wasteful or irregular expenditure. Promote a safe working environment by enforcing Health, Safety, and Environmental standards. Maintain accurate documentation and records in line with compliance requirements.
3. 3. Customer Service Management Build and maintain strong working relationships with internal and external customers to ensure high service standards. Represent the store at meetings and engagements with key stakeholders. Address and resolve customer and operational issues promptly and professionally. Uphold service-level agreements and ensure the store complies with relevant legislation and customer expectations.
4. 4. Staff Supervision Ensure all employees have performance agreements in place. Conduct regular performance reviews and monitor progress against objectives. Work with HR to identify development needs, training opportunities, and career progression plans. Provide ongoing coaching and support to staff while addressing employee relations issues promptly and fairly.
5. 5. Cost and Financial Control Contribute to the preparation and execution of store budgets. Promote the responsible, efficient, and transparent use of financial and operational resources. Monitor expenditure against budget, report variances, and ensure costs remain within approved limits. Identify and implement cost-saving opportunities, ensuring waste reduction and operational efficiency.

Job Specifications

Qualifications

Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6)

Experience

Minimum: 5 years experience in Retail Sales or Marketing

Up to 3 years in a supervisory or team-lead role

Technical Competencies

Proficient in MS Office Suite and relevant retail or business systems

Strong understanding of retail operations, stock control, and customer service standards

Behavioural Competencies

Proactive and action-oriented

Strong problem-solving and analytical skills

Flexible and adaptable

Excellent planning and organising abilities

Effective supervisory and leadership skills

Customer-focused and resilient

Strong communication skills