Store and Showroom Sales Lead

Nuna; Amsterdam; On-site; EUR 52,000 - 68,000; Part time

Benefits offered by this job

ClassPass

Job summary

Nuna invites an energetic, organized Store & Showroom Sales Lead to manage the day-to-day experience of our Nuna & Tavo Amsterdam Store. You’ll guide customer interactions, product demonstrations, and in-store operations within a premium, design-led environment.

In this role you will drive engagement, coordinate events and activations, and collaborate with Brand Managers to ensure seamless product launches and campaigns. Fluency in Dutch and English is essential.

Qualifications

• Minimum 5+ years of experience in premium retail or showroom leadership.
• Fluent in Dutch and English.
• Strong customer service and organizational skills.
• Experience leading teams and scheduling.
• Comfortable working with digital retail systems.

Responsibilities

• Welcome and advise customers, understand needs, and recommend Nuna or Tavo products.
• Demonstrate products and communicate features, benefits and usage.
• Act as primary store leader, handling opening/closing and daily operations.
• Maintain premium store environment and brand-aligned displays and materials.
• Coordinate product launches and campaigns with Brand and E-commerce teams.
• Manage sample rotation and replenishment for a smooth customer experience.
• Supervise part-time staff and ensure consistent customer service and operations.
• Handle customer questions and feedback professionally, escalating when needed.

Skills

Premium retail

Showroom management

Team leadership

CRM systems

Dutch & English fluency

Tools

Tablet-based checkout

CRM systems

Job description

Nuna creates premium baby gear rooted in Dutch design, combining thoughtful functionality with timeless aesthetics. Together with Tavo, our premium pet mobility brand, we are creating a new Amsterdam destination where consumers can discover and experience our products in person.

We are looking for an enthusiastic and organized Store & Showroom Sales Lead (m/f/d) to lead the day-to-day customer experience and operations of our Nuna & Tavo Amsterdam Store.

Located within our international Amsterdam office, the Store is part of a dynamic working environment where you’ll collaborate closely with the wider Nuna & Tavo team.

This is a 32-hour-per-week position, working Thursday through Sunday. Weekend and Thursday evening availability is essential.

What you'll do

Customer Experience & Store Operations

• Welcome and advise customers, understand their needs, and recommend the right Nuna or Tavo products.
• Confidently demonstrate products and communicate their key features, benefits, and usage.
• Act as the primary store leader during operating days, taking ownership of daily store operations including opening and closing.
• Maintain a premium, organized store environment and ensure products, displays, and communication materials consistently meet brand standards.
• Coordinate with Brand and E-commerce teams on product launches and campaigns, ensuring products are available online for customer checkout when needed.
• Coordinate product samples, rotation, and replenishment to ensure a smooth customer experience.
• Coordinate the day-to-day activities of part-time store employees and help ensure consistent customer service and smooth store operations.
• Handle customer questions and feedback professionally, resolving or escalating issues where appropriate.

Customer Engagement & Store Performance

• Drive customer engagement and CRM acquisition through meaningful interactions and compliant data collection practices.
• Support the achievement of store traffic, appointment, conversion, and sales targets.
• Track key store performance indicators, including traffic, engagement, appointments, CRM acquisition, and sales.
• Monitor store performance and proactively identify opportunities to improve results.
• Share customer and store insights with Brand Managers and identify opportunities to improve the customer experience and store performance.
• Support revenue growth through exceptional customer experiences and strong brand engagement.

Brand Activations & Community

• Support in-store events, activations, social media content, and local marketing initiatives.
• Contribute ideas to strengthen the Nuna & Tavo presence within the Amsterdam community.
• Serve as a brand ambassador for Nuna and Tavo, consistently representing our brand values, design excellence, and premium customer service standards.

Inventory & Product Management

• Monitor inventory levels and coordinate replenishment requests.
• Support inventory counts and maintain accurate sample accountability.
• Ensure product availability for customer appointments, events, and demonstrations.

What you'll bring

• 5+ years of experience in premium retail, showroom management, hospitality, or another customer-facing environment.
• Strong customer service, communication, and organizational skills.
• Confidence in advising customers and demonstrating products.
• A proactive, hands-on mindset with a strong eye for detail and high standards for presentation.
• Comfortable working with digital retail systems, including tablet-based customer checkout and CRM systems.
• Fluency in Dutch and Englishis required; additional European languages are a plus.
• Experience leading teams, coordinating employee schedules, onboarding, training, and day-to-day operations is preferred.
• Experience in premium retail and/or baby or pet products is a plus, but not required. Full Nuna and Tavo product and brand training will be provided.
• A hospitable, organized, and solution-oriented approach, with the ability to take ownership and work independently.

Availability

• This is a 32-hour-per-week position, working Thursday through Sunday.
• Weekend and Thursday evening availability is essential.
• Occasional availability outside these days may be required for training or special events.

What You’ll Get

• Lead a New Brand Experience: Play a key role in developing the Nuna & Tavo store experience and building our presence within the Amsterdam community.
• Premium Brand Environment: Work with two international, design-led brands in a premium showroom environment.
• Comprehensive Training: Receive full product and brand training to confidently represent Nuna and Tavo.
• Varied & Hands-On Role: Gain experience across customer experience, sales, store operations, inventory, CRM, and brand activations.
• International Team: Collaborate closely with Brand Managers and colleagues across our international Nuna & Tavo organization.
• ClassPass: Enjoy access to ClassPass as part of our employee benefits.
• Competitive Package: Receive a competitive salary and benefits package.

We would love to hear from you if you enjoy creating exceptional customer experiences and want to help make the Nuna & Tavo Amsterdam Store a destination for parents, families, and pet owners.