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IPsoft Inc. is seeking a MSSQL Database Administrator to provide comprehensive database support across client environments. The role requires strong experience in SQL Server database administration, troubleshooting, and operational automation.
The ideal candidate should have a BE or Master Degree in Computer Science, strong communication skills, and the ability to manage database incidents effectively. Additional benefits include medical and dental insurance, disability insurance, and paid time off.
IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.
The MSSQL Database Administrator (DBA) is responsible for providing database technical support for ALL client databases in multi-environment (production to non-production).
As part of operations support, DBA is expected to work in 24x7 support model.
It is extremely important to understand and be aligned to the ITIL process while delivering the Operational support service to our client.
Some of the primary responsibilities of this role would include owning, tracking and resolving database related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service related reports (e.g: database backups, maintenance, monitoring) on a daily basis to ensure service related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
This MS SQL Server DBA role requires a service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, initiating and performing changes on production systems and proactively escalating any issues that cannot be resolved within the established timeframes.