Services Specialist & Planner

Robin AI Limited; Delft; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work

Pension plan

Commuting allowance

30 days holiday

Training certifications

Equipment provided

International team & social events

Job summary

Robin Radar is seeking a Service Specialist & Planner to orchestrate end-to-end planning, scheduling, and execution of global service operations. You will align site requirements, engineering resources, and logistics to minimize downtime and maintain mission-ready radar systems.

You will report to the Team Lead Service Operations and act as a vital link between customer operators, field engineers, and internal supply chain teams.

Qualifications

• Degree in Operations Management, Logistics, Technical Business Administration, or Industrial Engineering (BA/BSc/HBO)
• 3+ years in technical planning, service coordination, dispatching, or operations within high-tech hardware
• Hands-on experience with service management platforms and ERP or ticketing systems
• Practical understanding of SLAs, service scope, and commercial contract structures
• Fluent English, both spoken and written
• Detail-oriented planner with strong multi-tasking under changing priorities
• Proactive problem solver focused on continuous workflow improvements
• Collaborative communicator between internal teams, sub-contractors, and site operators

Responsibilities

• Maintenance planning and scheduling across global radar sites and upgrades
• Site preparation, safety compliance, and readiness
• Logistics and parts coordination with Supply Chain
• Service records, bulletins, and post-visit verification reports
• Process and contract support, clarifying service scope and entitlements

Skills

Planning & scheduling

Logistics coordination

Service management platforms

ERP / ticketing systems

SLA understanding

English fluent

Cross-team collaboration

Problem solving

Education

BA/BSc/HBO in relevant field

Tools

ERP systems

Ticketing systems

Job description

Coordinate field operations and keep maintenance running like clockwork – so our radars stay mission-ready worldwide.

As our Service Specialist & Planner, you orchestrate the end-to-end planning, scheduling, and execution of global service operations. You align site requirements, engineering resources, and logistics to ensure seamless maintenance windows with minimal downtime. You report to the Team Lead Service Operations, serving as a vital link between customer operators, field engineers, and internal supply chain teams.

What you'll do

• Maintenance planning and scheduling: Plan and schedule preventive maintenance, corrective visits, and system upgrades across global radar sites. Coordinate timelines with airport, wind farm, and facility managers to avoid service disruptions.

• Site preparation and readiness: Manage pre-visit workflows including access clearances, safety compliance, and site checklists. Verify tooling and safety gear are ready before team members deploy.

• Logistics and parts coordination: Partner with Supply Chain to ensure spare parts, RMA items, and test gear arrive on schedule. Keep inventory stages aligned with planned maintenance windows worldwide.

• Service records and documentation: Issue service bulletins, maintenance notices, and post-visit verification reports. Track ticket turnaround times, SLA compliance, and window success rates.

• Process and contract support: Refine runbooks, site checklists, and operational workflows based on field feedback. Support commercial reviews by clarifying service scope and contract entitlements.

What you bring

• BA, BSc, or HBO degree in Operations Management, Logistics, Technical Business Administration, or Industrial Engineering

• 3+ years in technical planning, service coordination, dispatching, or operations within high-tech hardware

• Hands-on experience with service management platforms and ERP or ticketing systems

• Practical understanding of SLAs, service scope, and commercial contract structures

• Fluent English, both spoken and written

• Detail-oriented planner with strong multi-tasking skills under changing priorities

• Proactive problem solver focused on continuous workflow improvements

• Collaborative communicator comfortable aligning internal teams, sub-contractors, and site operators

N.B. Don't worry if you don't tick every box. Our mission is a journey, and there's plenty to learn along the way. If most of this fits, we'd love to hear from you.

A Certificate of Conduct (VOG) and a background check are part of our screening process. We appreciate your understanding.

What we offer

• Working for a Great Place to Work® certified company;

• Comprehensive pension plan;

• Commuting allowance;

• 30 days of paid holiday leave (with the possibility to buy 3 additional days);

• Opportunities to develop your skills even further through training and certifications;

• High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role;

• An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!

Robin Radar is a technology leader in tracking and classifying small objects. Our radars and software help prevent bird strikes in aviation, reduce the impact of wind farms on wildlife, and protect critical infrastructure from drone threats. Our work shows up at airports, wind farms, military sites and nature reserves around the world.

We're one of the top 10 fastest-growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn't mean we lose the plot – eyes on the skies, feet on the ground. Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.

Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?

You'll fit right in – we're saving you a seat.