Service Specialist

Elekta AB; Veenendaal; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

27 vacation days

Participation in global bonus scheme

Travel allowance

Solid pension scheme

Insurance discounts

Tax benefits for fitness memberships

Job summary

Elekta AB is seeking a skilled professional in Veenendaal to support our global Field Service organization. This role involves resolving complex service cases, providing on-site support, and contributing to the design and development of service procedures.

You will help improve cancer care worldwide and be part of an international team with a focus on learning and development. The position offers 27 vacation days, participation in a global bonus scheme, and a solid pension plan.

Qualifications

• Experience in field service or technical support roles.
• Ability to analyze and resolve complex technical problems.
• Strong communication skills for training and knowledge transfer.

Responsibilities

• Act as an expert support for complex service cases.
• Investigate technical problems and identify root causes.
• Develop and validate installation and service procedures.

Skills

Technical analysis

Problem-solving

Customer support

Technical training

Service documentation

Education

Relevant technical degree

Job description

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

About the role

In this role, you play a key part in supporting Elekta’s global Field Service organization. You act as an expert point of escalation for complex service cases at regional and national level, working closely with service teams to resolve issues that require in‑depth technical analysis. You investigate complex technical problems, identify root causes, and support the definition and execution of corrective action plans. Where needed, you provide on‑site service support to ensure issues are resolved effectively and sustainably. You are actively involved in design and development projects as the service lead, representing the service perspective throughout the product lifecycle. You contribute to decisions related to serviceability, reliability, usability, quality and lifecycle cost, ensuring that new solutions can be installed, serviced and supported efficiently in the field. You define service parts lists, develop and validate installation and service procedures, and create technical documentation and training materials. You also play a key role in defining certification programs for Elekta service engineers and support the rollout of new systems through regional hand‑over activities, including first‑in‑country installations. Knowledge transfer is an important part of your role. You support global and regional service teams by sharing expertise, maintaining technical knowledge bases and delivering technical training courses. You are involved in on‑site certification of service engineers and help build long‑term service capability within the organization. In addition, you proactively monitor the performance of the global installed base. You analyze customer feedback and complaints as part of post‑market surveillance activities, identify trends, and translate insights into concrete improvement actions to enhance system reliability and overall performance.

Why work at Elekta?

In this role, you contribute to a larger purpose. You help bring hope to people dealing with cancer and support our ambition to provide access to the best possible cancer care worldwide. You will be part of an international organization where learning and development are important.

Employment Conditions

• 27 vacation days per year plus 13 ADV/ATV days
• Participation in the global bonus scheme
• Travel allowance
• Solid pension scheme via PME (50/50 contribution)
• Insurance discounts
• Active staff association
• Tax benefits for fitness memberships and bicycle schemes

Application process

We look forward to hearing from you. Please apply by submitting your CV and a short motivation in English via the Apply button. Please note that applications sent by email will not be considered.

Contact

For questions about the role, please contact: Ali Halici, Head of Service & Training BL Brachy Solutions [e-mail]

Equal opportunity Elekta is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, nationality, disability, or any other status protected by law.