Service Manager - Grand Café: Lead Guest Experiences

Minor Hotels; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

End-of-year bonus 75% of gross monthly

Global team member rates

Friends & Family rates

50% savings on F&B

Complimentary experience stay

Free online and offline training

Priority access to internal vacancies

Management development programs

Health & lifestyle perks

Job summary

Anantara Grand Hotel Krasnapolsky Amsterdam is seeking a Service Manager Grand Café Krasnapolsky to lead daily operations, inspire a team, and ensure exceptional guest experiences at the heart of Krasnapolsky.

You will maintain LQA standards, foster relationships with regular guests, drive seamless service, identify improvements, and train staff to uphold high standards while delivering the brand’s hospitality excellence.

Responsibilities

• Oversee daily operations and lead a passionate team to ensure guest satisfaction.
• Maintain LQA standards across the operation.
• Build strong relationships with regular guests and host a memorable experience.
• Identify areas for improvement and implement creative solutions.
• Supervise and train staff to uphold high service standards.

Job description

Anantara Grand Hotel Krasnapolsky Amsterdam is seeking a Service Manager Grand Café Krasnapolsky to lead daily operations, inspire a team, and ensure exceptional guest experiences at the heart of Krasnapolsky.

You will maintain LQA standards, foster relationships with regular guests, drive seamless service, identify improvements, and train staff to uphold high standards while delivering the brand’s hospitality excellence.