Senior Operations Manager (Automated FC)

Picnic; Dordrecht; On-site; EUR 75,000 - 95,000; Full time

Job summary

A leading grocery fulfilment company in Dordrecht is seeking a Sr Operations Manager to oversee its automated operations. The role involves leading multiple teams, driving performance improvements, and ensuring operational excellence. Candidates should possess a university degree in a related field, with over 5 years of leadership experience in warehouse or automated settings. Fluency in English and Dutch is required, along with strong analytical skills. This is an opportunity to play a key role in a complex and dynamic environment.

Qualifications

• 5+ years leadership experience, preferably in warehouse or automated operations.
• Hands-on experience in automated or semi-automated fulfilment environments.
• Fluency in English and Dutch.

Responsibilities

• Take full responsibility for the long-term performance and KPI roadmap.
• Lead the value stream day to day, coaching supervisors.
• Analyze workflows, identify bottlenecks, and implement improvements.

Skills

Leadership

Data analysis

Process optimization

Continuous improvement

Collaboration

Education

University degree in Supply Chain, Engineering, or related field

Tools

Tableau

Excel

Job description

At Picnic, we run some of Europe’s most advanced automated grocery fulfilment centres, combining robotics, smart software, and a people-first culture. As a Sr Operations Manager, you own a key part of the operation, leading multiple teams across shifts to deliver on safety, quality, productivity, and continuous improvement. You work closely with the Site Manager and other Operations managers to turn site goals into daily action, develop strong operational leaders, and help build a high-performing, scalable operation.

Our site in Dordrecht operates at high volume with a team of around 500 colleagues, giving you the opportunity to lead in a complex, automated fulfilment environment.

What you’ll do

End-to-End Ownership: Take full responsibility for the long-term performance and KPI roadmap of your value stream, defining strategy and driving structural improvements in safety, quality, and efficiency.

Hands-on Leadership: Lead the value stream day to day, coaching supervisors to effectively lead their captain teams, strengthening indirect leadership while ensuring performance targets are met.

Data-Driven Process Optimization: Analyze workflows, identify bottlenecks, and implement improvements that increase efficiency, flow, and reliability.

Continuous Improvement: Lead daily Kaizen and improvement initiatives, embedding a culture of operational excellence and accountability.

Operational Standards and Execution: Maintain a clean, organized, and safe environment, applying 5S principles and reinforcing consistent standards across your teams.

Cross-Functional Collaboration: Work closely with maintenance, engineering, planning, analysts, and last-mile teams to ensure seamless end-to-end operations.

What you bring

• University degree in Supply Chain, Engineering, or related field
• 5+ years leadership experience, preferably in warehouse or automated operations
• Hands-on experience in automated or semi-automated fulfilment environments
• Lean and continuous improvement experience in complex operations
• Comfortable managing high-volume, high-SKU workflows
• Proven ability to lead teams of leaders and drive results
• Strong analytical skills, with a high level of competence in data analysis tools such as Tableau and Excel
• Willingness to occasionally step into operational shifts to stay close to the operation and support the team
• Fluency in English and Dutch