Semicon

2Connect Company; Waalwijk; On-site; EUR 36,000 - 47,000; Full time

Benefits offered by this job

Fietsplan

Marktconform salaris

1 maandsalaris extra verlof

Job summary

2Connect zoekt een Inside Sales Agent Semicon om als aanspreekpunt voor een eigen klantenportefeuille te fungeren en de volledige order- en serviceketen te beheren. Je onderhoudt contact met interne afdelingen en informeert proactief over status en ontwikkelingen.

Je combineert klantgerichtheid met operationele precisie, bewaakt deadlines en signaleert commerciële kansen voor de Account Manager. Ervaring via stage of vergelijkbaar is welkom, met sterke Nederlandse en Engelse communicatie.

Qualifications

• HBO-niveau met relevante stage/parttime ervaring is welkom.
• Goede mondelinge en schriftelijke vaardigheden in Nederlands en Engels.
• Georganiseerd, accuraat en proactief handelen.
• Klantgericht en commerciële houding.

Responsibilities

• Eerste aanspreekpunt voor eigen klantenportefeuille.
• Beheren en opvolgen van hele klantservice- en orderproces van A tot Z.
• Coördineren van verzoeken, orders, leveringen en klantvragen.
• Bewaken van planningen, prioriteiten en deadlines.
• Proactief informeren van klanten over orderstatus en ontwikkelingen.
• Afstemmen met Sales, Operations, Engineering, Supply Chain en interne stakeholders.
• Identificeren en opvolgen van bottlenecks en escalaties.
• Commerciële signalen herkennen en doorgeven aan accountmanager.
• Zorgen voor actuele registratie van klantinformatie in Salesforce.

Skills

Communicatie

Nederlands

Engels

Organisatie

Education

HBO diploma

Tools

Salesforce

Job description

As an Inside Sales Agent Semicon, you are an important link between our customers and the internal organization. You are the permanent point of contact for your own customer portfolio and ensure that requests, orders, deliveries and customer questions are properly followed up. In doing so, you actively keep customers informed of the progress.

You combine customer focus with a strong operational focus. You monitor schedules and deadlines, identify when something is not going according to plan and set out the right actions internally. In doing so, you will work closely with Sales, Operations, Engineering, Supply Chain and international colleagues.

At the same time, you look beyond just the current order. Your role is mainly to recognize opportunities and signals and to pass them on to your Account Manager at the right time so that they can be followed up.

You will be responsible for your own customers and continue to build on your commercial experience from the operation.

Your responsibilities

Your responsibilities include:

Acting as the first point of contact for our own customer portfolio.

Managing and following up on the entire customer service and order process from A to Z.

Coordinating and following up on requests, orders, deliveries and customer questions.

Monitoring schedules, progress, priorities and deadlines.

Proactively inform customers about the status of orders and current affairs.

Align with Sales, Operations, Engineering, Supply Chain and other internal stakeholders.

Identifying and following up on bottlenecks and escalations.

Recognizing commercial opportunities and passing them on to your accountmanager.

Ensuring an up-to-date and correct registration of customer information and activities in Salesforce.

Who are you?

You are at the beginning of your commercial career or already have some experience within Inside Sales, Customer Service, Sales Support or a similar environment. We would also like to get in touch with you if you have gained relevant experience during an internship.

You enjoy talking to customers, but you also get satisfaction when everything is well organized behind the scenes. You keep an overview, ask questions when something is not clear and take action when an order or appointment threatens to get stuck. Even under pressure, you remain calm and professional. You can deal with critical customers and different interests and know how to bring them together in a constructive way.

You look beyond the direct customer demand. You recognize commercial signals in the contact and know when to discuss them with the accountmanager.

You recognize yourself in the following profile:

HBO working and thinking level, preferably with relevant experience from an internship, part-time job or position within customer contact, inside sales, customer service or sales support.

You have an affinity with customer contact and a commercial working environment.

Good command of the Dutch and English language, both orally and in writing.

You are accurate, organized and strong in monitoring progress and agreements.

You are proactive, action-oriented and take ownership.

You are good at setting priorities and keep an overview in a dynamic environment.

You communicate easily with different stakeholders and levels within an organization.

You are commercially alert and recognize opportunities in daily customer contact.

Experience with Salesforce or a similar CRM system is an advantage.

What do we offer?

Market competitive salary

of 1 month's salary

+ possibility to buy 5 additional days

Bike plan

Our core values

We are Customer Driven

We Grow and Learn

We 2Connect with Care

We take Ownership

About us

About 2Connect

2Connect is a designer, developer, and supplier of innovative, custom-made interconnection solutions. With more than 800 colleagues across the Netherlands, Germany, Romania, the United States, and Hong Kong, we deliver smart and efficient solutions for customers worldwide. No challenge is too complex for us: special cables, customer specific (overmolded) connectors, assemblies, and cable harnesses are all part of our capabilities and portfolio. Growth, responsibility, and connection are at the heart of who we are. Will you help build our future?

Step 2

First interview

An intro meeting with HR and the hiring manager

Step 3

Team interview

Meet the team and dive deeper into the role

Step 4

Offer

If we’re both enthusiastic, you’ll receive an offer

Bonuspotentieel

Fietsplan

We are Customer Driven

We Grow and Learn

We 2Connect with Care

We take Ownership

Over ons

2Connect

Stap 3

Stap 4

Aanbod