Salesforce Business Analyst / Functional Consultant

ZEEKR极氪; Amsterdam; On-site; EUR 66,000 - 90,000; Full time

Job summary

Zeekr, a premium EV brand, is seeking a Salesforce Business Analyst to bridge business and tech teams across Europe. The role focuses on translating requirements into scalable Salesforce solutions, leveraging standard capabilities first, and guiding offshore developers daily.

You will engage stakeholders in Sales, Customer Care, and Operations, manage workshops, design processes, and ensure delivery aligns with acceptance criteria and data integrations across markets.

Qualifications

• 4–5 years of Salesforce experience in a Business Analyst/Functional Consultant role.
• Strong ability to translate business needs into Salesforce solutions.
• Experience working with offshore development teams and multiple markets.
• Excellent communication and stakeholder management skills.

Responsibilities

• Capture and translate business requirements into functional specs and user stories.
• Collaborate with architects, developers, and stakeholders to design scalable Salesforce solutions.
• Facilitate workshops, validate acceptance criteria, and coordinate UAT.
• Support data migration, integrations, and ongoing platform improvements.
• Ensure documentation and knowledge transfer across teams.

Skills

Salesforce

Business Analysis

Stakeholder Management

SDLC

Agile Methodologies

Requirements Gathering

Process Improvement

Tools

MuleSoft

Boomi

Informatica

REST APIs

SOAP APIs

Job description

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

We are seeking a highly motivated Salesforce Business Analyst / Functional Consultant with 4-5 years of Salesforce experience. This role will serve as the bridge between business stakeholders and technical teams, ensuring business requirements are translated into scalable, efficient, and maintainable Salesforce solutions. The ideal candidate should have strong knowledge of Salesforce out of-the-box capabilities, customization options, integrations, and service processes. The role requires daily collaboration with an offshore development team while closely partnering with business stakeholders across multiple European markets

Business Analysis & Stakeholder Management

• Engage with business stakeholders to understand business objectives, processes, pain points, and requirements.
• Facilitate workshops, requirement gathering sessions, and solution discussions.
• Challenge and refine requirements to ensure delivery of optimal business value.
• Build strong relationships with stakeholders across Sales, Customer Care, Marketing, Operations, and Aftersales teams.
• Manage stakeholder expectations and communicate progress, risks, and recommendations.

Solution Design

• Translate business requirements into functional specifications, user stories, process flows, and solution designs.
• Identify opportunities to leverage Salesforce standard functionality before proposing custom development.
• Collaborate with Salesforce Architects and Developers to design scalable solutions aligned with Salesforce best practices.
• Ensure solutions are future-proof and support business growth.

Delivery & Team Collaboration

• Work closely with offshore Salesforce development teams on a daily basis.
• Participate in backlog grooming, sprint planning, demos, and retrospectives.
• Review delivered solutions against business requirements and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) and support defect resolution.
• Ensure proper documentation and knowledge transfer.

Integration & Platform Support

• Support integration initiatives between Salesforce and external platforms.
• Work on customer service and omnichannel engagement solutions.
• Participate in data migration, data quality, and process automation initiatives.
• Help define monitoring, exception handling, and support processes for integrations.

To Be Successful In The Role You Will Demonstrate

• 4-5 years of Salesforce experience as a Business Analyst, Functional Consultant, or Salesforce Consultant.
• Proven experience interacting directly with business stakeholders and senior management.
• Experience translating business requirements into technical solutions.
• Experience working with distributed development teams.
• Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies.

Salesforce Expertise

Strong Experience With

• Sales Cloud
• Service Cloud
• Lead Management
• Opportunity Management
• Case Management
• Reports & Dashboards
• Flows and Automation
• Approval Processes
• Salesforce Security Model
• Custom Objects and Fields
• Validation Rules
• Permission Sets and Sharing Rules
• Record Types and Page Layouts

Integration Experience

• REST/SOAP APIs
• Salesforce Integrations
• Middleware platforms (MuleSoft, Boomi, Informatica, or similar)
• SFTP-based integrations
• Data migration and synchronization projects

Preferred Qualifications Experience With

• Salesforce Omni-Channel
• Amazon Connect (AWS Voice/CTI Integration)
• Service Console
• Experience Cloud
• Digital customer journey implementations
• Automotive industry processes
• Customer support and contact center operations Certifications

Preferred Certifications Include

• Salesforce Administrator
• Salesforce Business Analyst
• Salesforce Advanced Administrator
• Salesforce Service Cloud Consultant

Key Competencies

• Strong communication and presentation skills.
• Excellent requirement gathering and documentation skills.
• Ability to influence stakeholders at different levels.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills across business and technical teams.
• Proactive and ownership-driven attitude.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.