Sales Support Officer

SIRE® Life Sciences ?; Amersfoort; On-site; EUR 28,000 - 38,000; Full time

Job summary

SIRE Life Sciences is seeking a Sales Support Officer for our client, a leading dairy cooperative with a global presence. You will support pricing, rebates, customer performance and issue resolution across Sales, Supply Chain and Operations from Amersfoort, Netherlands.

Ideal candidates have HBO-level education and 2+ years in Sales Support or related roles, with strong English communication and the ability to work with multiple stakeholders in a developing environment.

Qualifications

• Strong English communication skills are required; Dutch or French is a plus depending on focus area.
• HBO-level education or equivalent; MBO+ considered with relevant experience.

Responsibilities

• Support customer and sales processes, including pricing, rebates, contracts, samples and customer-related requests.
• Monitor customer service KPIs, identify performance gaps and coordinate actions with relevant stakeholders.
• Work closely with Sales, Supply Chain, Planning, Logistics and other internal teams to resolve operational issues.
• Prepare performance updates, reports and action trackers to support effective decision-making.
• Identify opportunities to improve, standardize and streamline customer and sales processes.
• Act as a key point of contact for customer-related topics and support ongoing projects and process improvements.

Skills

English communication

Education

HBO-level education

Job description

Our client is a leading dairy cooperative with a global presence and a rich 150+ year history. They focus on producing high-quality nutritional ingredients and dairy solutions, and are strongly committed to innovation, sustainability and operational excellence within a highly automated and hygienic production environment.

Job Description

As a Sales Support Officer, you will support customer and sales processes across Sales, Supply Chain and Operations, with a focus on pricing, rebates, customer performance and issue resolution. You will coordinate with internal stakeholders, manage operational activities and contribute to improving and standardizing processes.

Responsibilities

• Support customer and sales processes, including pricing, rebates, contracts, samples and customer-related requests.
• Monitor customer service KPIs, identify performance gaps and coordinate actions with relevant stakeholders.
• Work closely with Sales, Supply Chain, Planning, Logistics and other internal teams to resolve operational issues.
• Prepare performance updates, reports and action trackers to support effective decision-making.
• Identify opportunities to improve, standardize and streamline customer and sales processes.
• Act as a key point of contact for customer-related topics and support ongoing projects and process improvements.

Requirements

• HBO-level education or equivalent practical experience; MBO+ may be considered with relevant experience.
• 2+ years of experience in Sales Support, Sales Operations, Commercial Support, Customer Collaboration, Supply Chain or a similar role.
• Experience working with multiple stakeholders across Sales, Supply Chain, Planning or Logistics.
• Strong organizational and analytical skills, with the ability to manage multiple priorities.
• Proactive, flexible and hands-on approach, comfortable working in a developing environment with changing processes.
• Strong English communication skills; Dutch or French is a plus depending on the focus area.