Retail Guest Experience Associate – Hybrid

the LEGO Group; Den Haag; On-site; Confidential; Full time

Benefits offered by this job

Family Care Leave

Insurances

Wellbeing

Colleague Discount

Bonus

Your workplace

Hybrid Working

Job summary

LEGO Group in the Netherlands seeks a customer-focused retail associate to greet guests, handle all cash register functions and uphold a friendly, engaging store experience.

You will maintain a clean, safe and visually stimulating environment, support stockroom activities, deliver LEGO Brand Retail standards and assist customers with queries, promotions and loyalty programs.

This role offers a collaborative culture with family-friendly benefits, and a hybrid option where applicable.

Responsibilities

• Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times
• Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards
• Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LEGO Brand Retail standards, know and abide by all safety regulations and notify management of potential shortage situations
• Resolve customer issues and report challenging situations to manager
• Customer engagement
• Use of promotional materials, loyalty programs
• Typically, responsible for store operational tasks in duty

Job description

LEGO Group in the Netherlands seeks a customer-focused retail associate to greet guests, handle all cash register functions and uphold a friendly, engaging store experience.

You will maintain a clean, safe and visually stimulating environment, support stockroom activities, deliver LEGO Brand Retail standards and assist customers with queries, promotions and loyalty programs.

This role offers a collaborative culture with family-friendly benefits, and a hybrid option where applicable.