Restaurant Manager Ottolenghi

Mandarin Oriental; Amsterdam; On-site; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Discounted stays at properties across/

Pension contribution

Staff meals

Uniform/laundry service

Ticket raffles

50% pension fund contribution

F&B Discount Card

Health insurance (discounted)

Job summary

Mandarin Oriental Amsterdam seeks an experienced Restaurant Manager to lead a signature restaurant during and after its rebranding. You will oversee guest journey, service excellence, and day-to-day operations, while collaborating with departments to deliver a remarkable dining experience in a luxury hotel setting.

The role requires a commercially minded leader who can develop teams, drive profitability, and maintain the highest hospitality standards across all guest touchpoints.

Qualifications

• Demonstrated leadership of a restaurant team.
• Strong focus on guest journey and service excellence.
• Proven ability to drive commercial performance.

Responsibilities

• Provides overall leadership and direction to the restaurant team, ensuring seamless daily operations.
• Leads rebranding/opening initiatives with service concept development and training.
• Supports People & Culture trainings and activities to foster a strong team culture.
• Collaborates with Marketing to enhance public exposure, activations, and partnerships.
• Oversees guest journey from reservation to farewell, delivering exceptional service.
• Monitors guest feedback and online reputation, implementing improvements.
• Drives financial performance by managing labour, revenue, and costs for profitability.
• Builds relationships with guests and the local community to position the restaurant as a top destination.
• Coaches and mentors FOH staff, fostering high performance and succession planning.
• Ensures health & safety, licensing, and company standards are met.
• Collaborates with culinary team for a unified guest experience.
• Maintains a welcoming, organized, and professional environment.

Skills

Leadership

Guest service

Communication

Team development

Commercial awareness

Job description

Since opening its doors in Amsterdam, Ottolenghi has become a destination for vibrant, ingredient-led dining inspired by the flavours of the Mediterranean and Middle East. Our focus is now on continuously refining the culinary experience and delivering exceptional service that seamlessly combines the creativity of Ottolenghi with the legendary hospitality standards of Mandarin Oriental.

Responsible for the complete leadership and management of our signature restaurant, the Restaurant Manager will oversee guest journey, service excellence, operational performance, and commercial success, while fostering a culture of hospitality and teamwork in line with Mandarin Oriental standards.

This position requires a dynamic and commercially minded leader who can balance operational discipline with guest-focused creativity, develop strong teams, and collaborate across departments to deliver an exceptional dining experience.

As Restaurant Manager, you will be responsible for the following duties:

• Provides overall leadership and direction to the restaurant team, ensuring seamless daily operations;
• Leads the team through the rebranding and opening by driving service concept development, team training, and operational readiness, ensuring collaboration and alignment with the wider hotel strategy;
• Actively supports Mandarin Oriental’s People & Culture Trainings & Activities;
• Works closely with Marketing to ensure public exposure, activations, and partnerships are on brand and on time;
• Oversees and continuously elevates the guest journey from reservation to farewell, ensuring exceptional and consistent service;
• Monitors guest feedback and online reputation, addressing issues constructively and implementing improvements;
• Drives financial performance by managing labour, revenue, and costs, always aiming for sustainable profitability;
• Builds strong relationships with guests and the local community, positioning the restaurant as a leading destination;
• Coaches, mentors, and develops the FOH team, fostering a high-performance culture and succession planning;
• Ensures compliance with health & safety, licensing, and company standards;
• Collaborates closely with the culinary team to ensure operational harmony and a unified guest experience;
• Maintains a welcoming, organised, and professional restaurant environment at all times;

Key Behaviours

• Demonstrates strong leadership through visibility on the floor and hands-on involvement;
• Inspires and motivates teams with clear communication and a people-first mindset;
• Shows adaptability and resilience in a dynamic, fast-paced environment;
• Brings commercial awareness and strategic thinking to every decision;
• Handles guest interactions with empathy, generosity, and professionalism;
• Embraces collaboration across all departments to deliver excellence;
• Acts as an ambassador for the restaurant, the hotel, and the wider brand;

Competencies

• Guest-focused and service-oriented;
• Inspirational leader and mentor;
• Commercially and financially aware;
• Organised, proactive, and strategic;
• Trustworthy and ethical;
• Excellent communicator;
• Composed and decisive under pressure;

Our Commitment To You

• A salary in scale VIII of the Horeca CAO.
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• Discounted stays at our beautiful properties across the Group.
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund.
• F&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam.
• Discounted collective health insurance and weekly personal training sessions.

Discover Your Role Within Our Luxury Hotel

Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer of our company.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying.

For any questions, reach out to us via [phone].