Remote Support Engineer

EWT Systems B.V.; Amersfoort; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

27 vacation days

Commuter allowance

Personal development budget

Career growth opportunities

Job summary

EWT Systems B.V. in the Netherlands seeks a Remote Support Engineer to resolve incidents and problems remotely and to support field technicians.

You will be part of the Service and Maintenance team and report to the Service Manager, working from our Amersfoort head office in a full-time role. You will troubleshoot turbine faults, provide remote support to service teams and customers globally, assist with service visit prep and spare parts shipments, and analyze turbine data to improve

Qualifications

• Bachelor’s or diploma in electrical or electronics engineering.
• 4 to 6 years of experience in Wind turbine service operations or Operations of a control room.
• Strong analytical and problem-solving skills.
• Good communicational skills in English.
• Lives in the Netherlands.

Responsibilities

• Troubleshooting turbine faults forwarded by level 1 control room engineers.
• Remote support for turbine work by service teams, subcontractors and customers worldwide.
• Assist the Service Coordinator with service visit preparations and spare parts shipments.
• Analyze and improve turbine performance using live and logged data and site assessments.
• Review and improve fleet availability in cooperation with the engineering team.
• Prepare customized reports according to customer requirements.
• Create and improve alarm handling and service procedures.

Skills

English proficiency

Analytical skills

Data analysis

Team training

Education

Bachelor/ diploma in electrical or electronics engineering

Job description

As our Remote Support Engineer, you will play a key technical role in resolving incidents and problems remotely. You’re the one who our field technicians turn to when they need technical support. You will also help managing the customer's experience and perception.

Place in the organization

You will be part of our Service and Maintenance team and report to our Service Manager.

Place of work/ working hours

You will be working from our head office in Amersfoort. This is a full-time role.

Key activities/responsibilities

• Troubleshooting of turbine faults forwarded by level 1 control room engineers;
• Remote support for work on turbines by service teams, subcontractors and customers across the globe;
• Assisting the Service Coordinator with service visit preparations and spare parts shipments;
• Analyzing and improving turbine performance using live and logged turbine data and site assessments;
• Review and continuous improvement of fleet availability in cooperation with the engineering team;
• Preparing customized reports according to the customer requirements;
• Create and improve alarm handling and service procedures.

Requirements for the job:

• You are flexible in working outside office hours according to the business needs;
• You have a Bachelor’s or diploma in electrical or electronics engineering;
• You have 4 to 6 years of experience in Wind turbine service operations or Operations of a control room; experience in EWT turbines is a plus;
• You are in possession of good communicational skills in English;
• You have strong analytical skills and are very good in processing operational data;
• You genuinely enjoy building a strong and professional team and a good relationship with customers and stakeholders (both internal and external);
• You can train junior team members and control room engineers, helping them learn;
• You live in The Netherlands.
• Strong analytical and problem-solving skills;
• Ability to process operational data;
• Ability to work independently while contributing effectively to multidisciplinary teams;
• Proactive, hands-on attitude with strong ownership;
• Fluent in English; Dutch or additional languages are an advantage.

What we offer:

• Opportunities for professional growth and development within a leading renewable energy company;
• A dynamic, innovative, and supportive work environment focused on sustainable energy solutions and microgrid advancements;
• A year contract with a prospect of a permanent employment contract;
• Benefits: pension scheme (50% employer), 27 vacation days, a commute allowance and a personal development budget.

EWT focuses on equality, objectivity, and anti-discrimination during the selection process.

About EWT Systems

EWT Systems, founded in 2025, is a Dutch headquartered manufacturer and supplier of sub megawatt wind turbines, building further on 20-year track record of the DirectWind family of wind turbines, of which more than 700 are deployed worldwide. Our wind turbines are predominantly used to provide localized on- and off-grid solutions for customers, spanning industry, agriculture, water utilities, investment funds, communities and landowners.

In Amersfoort we assemble rotor hubs, nacelles, power converters and control systems.

In our factory in Enschede we produce the rotor blades for our turbines. This is the only production location for rotor blades in the Netherlands. The blades are made of glass fiber reinforced epoxy, a composite material.

At EWT Systems we believe in distributed energy generation, enabling consumers, businesses and communities to reliably produce electricity in accordance with needs, fostering local energy autonomy.

Our mission is to provide high-quality wind turbines with the highest possible economic gain (energy savings/energy generation income) within the growing world of distributed energy.

We strongly believe that our success in the world market for wind energy is powered by our most valuable assets: our talented and motivated employees.

Due to our ambitious strategy, we have several career opportunities for professionals whose sense of commitment, motivation and innovation, as well as technical excellence, equals our own.

We are looking for people who are flexible, creative, with a problem-solving attitude, who show initiative and who co-operate well with colleagues in an international setting.

* we do not appreciate acquisition from recruitment agencies for this role*