Project Manager SAP Customer Experience

Elision NV; Arnhem; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Mobile phone

Laptop provided

Company car

Hybrid work schedule

Annual team event

Flexible work-from-home days

Job summary

Elision NV is seeking a Project Manager to lead SAP CX projects, with emphasis on SAP Commerce Cloud and Emarsys, in enterprise environments. You will guide scrum teams, manage budgets, and coordinate with clients and partners to ensure successful delivery.

You bring proven PM experience in e-commerce or marketing automation, Agile Scrum certification, strong stakeholder management, and fluency in Dutch and English.

Qualifications

• Proven experience as a Project Manager in e-commerce or marketing automation projects.
• Certification in Agile Scrum or similar framework.
• Experience with stakeholder management.

Responsibilities

• Oversee SAP CX projects, focusing on SAP Commerce Cloud and Emarsys.
• Manage daily scrum teams and client interactions.
• Monitor budgets, scope, and timelines and report progress.
• Coordinate with third parties to ensure timely delivery.
• Develop project plans and allocate resources.

Skills

Project management

Agile Scrum

Stakeholder management

Cross-functional collaboration

Communication

Education

Agile Scrum Certification

PM/PMO frameworks

Tools

Productive

Jira

Job description

We are Elision, an expert in supporting companies and organisations with their composable customer experience (CCX) needs. We select preferred technologies from a wide range of CX solutions to adapt our clients’ e-commerce needs to their business insights and customer base. We scour our extensive SAP CX portfolio and best-of-breed platforms for solutions that take the digital commerce landscape to the next level. This allows us to deliver top-notch e-commerce, marketing automation and CRM projects and guide our clients towards digital success.

Elision has offices in the Netherlands (Utrecht), Belgium (Antwerp/Kontich, Hasselt, Merelbeke, Aalst), and Spain (Valencia).

Our clients range from small, locally oriented companies to large international organisations. Anyone looking to grow their business with the help of a reliable full-service CX partner has come to the right place!

Your role

As a Project Manager at Elision, you will be responsible for overseeing SAP Customer Experience (CX) projects, with a focus on SAP Commerce Cloud and Emarsys Customer Engagement Platform, within enterprise environments. Your main responsibilities will include:

• Managing the daily operational activities of scrum teams, either at the office, with partners, or on-site with clients.
• Monitoring and reporting on project progress while managing the client’s budget/ scope & timelines.
• Developing project plans and ensuring the availability of necessary resources.
• Coordinating with third parties to ensure timely project delivery or adjusting plans as needed.
• Facilitating teams to optimize their performance and overseeing team dynamics.

What do you bring?

• Proven experience as a Project Manager, ideally with a focus on e-Commerce or Marketing Automation projects.
• Certification in Agile Scrum or a similar framework.
• Experience with stakeholder management.
• Strong communication skills in both Dutch and English.
• Word: Capable of creating, editing, and managing project-related documents.
• Excel: Strong ability to use Excel for data analysis, tracking project metrics, and creating reports.
• PowerPoint: Skilled in creating visually engaging and informative presentations for project updates and stakeholder meetings.
• MS Teams: Proficient in using Microsoft Teams for team collaboration, communication, and project coordination.
• Experience with Project Management Tools:
  • Ability to work with project management tooling (preferably Productive and Jira) to report on project progress, manage tasks, and ensure timelines are met.

What do we bring:

• You’ll be part of a young, dynamic team.
• During your onboarding you will be linked to a ‘buddy’, your buddy will guide you through the first months at Elision, ensuring a smooth transition into our world.
• You’ll work with reputable clients on national and international projects.
• After the onboarding you’ll have the opportunity to fulfill your role largely to your own liking.
• You’ll get the necessary support to further develop your skills and competences.
• You’ll enjoy a positive work-life-fun balance.
• You’ll receive a mobile phone subscription, a laptop, and a company car.
• You’ll be invited to our annual team event and fun after-work activities, such as padel, boardgame nights and plenty of informal get-to-gather events.
• You’ll receive a competitive and market-compliant salary.
• You’ll enjoy a hybrid work schedule with fixed office days and flexible work-from-home days. For your office days, you can work from any of our Elision offices.
• You’ll work a 40-hour week with plenty of free days and holidays.