Program Manager Food EMEA

0513 Sensitech EMEA B.V.; Sassenheim; Hybrid; EUR 58,000 - 115,000; Full time

Benefits offered by this job

Hybrid working model

Ongoing learning and development

Career growth in global organization

Job summary

Sensitech, a Carrier company, seeks a Food Program Manager EMEA to lead implementations, drive value from IoT and analytics, and manage customer programs across Europe. You will partner with product, engineering, and sales to optimize outcomes and reduce food waste.

The role emphasizes strategic advisory, data-driven insights, and cross-functional collaboration in a hybrid work environment.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in program management or customer-facing roles.
• Experience with complex global supply chains and visibility platforms.
• Strong data analysis and BI tool experience.
• Excellent communication and presentation skills with senior stakeholders.

Responsibilities

• Own end-to-end customer lifecycle: onboarding, implementation, adoption, expansion, and success.
• Advise major food manufacturers, distributors, and retailers across EMEA.
• Analyze cold chain and logistics data to identify trends and improvements.
• Translate data into actionable recommendations for customers.
• Lead business reviews and present insights to executives and industry audiences.
• Collaborate with Product, Engineering, Quality, and Support to influence product roadmap.
• Develop implementation plans and continuous improvement roadmaps.
• Drive adoption of AI, automation, and predictive analytics.
• Support sales with account growth opportunities and cross-sell.

Skills

Analytical skills

Project management

Communication & presentation

Stakeholder management

Fluent English

Education

Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or related field

Job description

Sensitech | A Carrier Company Overview At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions. We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste.

What will you be doing?

Key Responsibilities

• Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success.
• Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA.
• Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements.
• Translate complex data into actionable recommendations that customers can easily understand and implement.
• Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences.
• Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development.
• Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste.
• Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes.
• Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion.
• Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction.
• Travel across Europe to support customer engagements, business reviews, workshops, and industry events.

Do you have?

• Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field.
• 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role.
• Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments.
• Strong analytical skills with experience using data visualization and business intelligence tools.
• Proven ability to transform data into practical business recommendations and measurable customer value.
• Experience managing enterprise customers and engaging confidently with senior stakeholders.
• Excellent project management and organizational skills, with the ability to balance multiple priorities.
• Strong communication and presentation skills, including the ability to present to executive and board-level audiences.
• Fluent English, German, Italian, or Spanish, are highly desirable.

What We Offer

• A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success.
• High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes.
• Hybrid working model with flexibility to manage your schedule.
• Ongoing learning and development opportunities.
• Career growth within a global organization committed to innovation and digital transformation.

Pay Range: €57,500.00 - €114,500.00

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in security, shipping and HVAC technology.