Principal ICT Support Technician
Spektrum Labs, Inc.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Spektrum Labs, Inc. in The Hague, Netherlands, is seeking an ICT support engineer to provide Level 2 support for on-site NATO-related services. You will install, configure, troubleshoot, and maintain ICT systems, with 24/7 on-call duties and close collaboration with the NCI Agency.
The role requires hands-on experience with hardware/software, network maintenance, and scripting skills, plus the ability to work independently and deliver reliable support in a high-demand environment.
Qualifications
- 3+ years of implementing and maintaining ICT end systems in a large organisation.
- Hands-on troubleshooting and end-user technical support, including at Level 2.
- Ability to work independently and solve problems.
- Willingness to take part in a 24/7 on-call rota.
- Fluent/Professional English
Responsibilities
- Provide Level 2 support with 24/7 immediate on-call response, handling tickets within defined KPIs.
- Install, configure, test and remove hardware and software, record installed and removed components, and hand over to the client.
- Design, verify, document and refactor moderately complex software configurations for deployment.
- Monitor operational systems for resource usage and failure rates, and tune system software parameters for throughput and efficiency.
- Install and test new system software versions and contribute to implementation and fallback procedures.
- Carry out network maintenance, diagnose network faults and collect performance and traffic statistics with network management tools.
- Follow release and deployment procedures and log results and technical activities.
- Assist users and escalated through agreed procedures.
- Help design, develop, test and support engineering changes to services, processes and the operating model.
- Contribute to installation procedures and standards
Skills
Education
Tools
Job description
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
---
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
---
You will install, configure, maintain and troubleshoot ICT systems, and provide Level 2 support with 24/7 on-call response to meet operational KPIs. You will work on-site as an integrated member of the service team and contribute to engineering changes and improvements to services and processes.
- Provide Level 2 support with 24/7 immediate on-call response, handling tickets within defined KPIs
- Install, configure, test and remove hardware and software, record installed and removed components, and hand over to the client
- Design, verify, document and refactor moderately complex software configurations for deployment
- Monitor operational systems for resource usage and failure rates, and tune system software parameters for throughput and efficiency
- Install and test new system software versions and contribute to implementation and fallback procedures
- Carry out network maintenance, diagnose network faults and collect performance and traffic statistics with network management tools
- Follow release and deployment procedures and log results and technical activities
- Assist users and escalated through agreed procedures
- Help design, develop, test and support engineering changes to services, processes and the operating model
- Contribute to installation procedures and standards
- Higher vocational training in a relevant discipline with 3 years of related experience, or a secondary qualification with 5 years
- 3+ years of implementing and maintaining ICT end systems in a large organisation
- Good experience configuring hardware and software
- Hands-on troubleshooting and end-user technical support, including at Level 2
- Ability to work independently and solve problems
- Willingness to take part in a 24/7 on-call rota
- Fluent/ Professional English
- ITIL Foundation or advanced certification
- Network troubleshooting (TCP/IP, VPN, VLAN, firewall, DNS) and Wireshark
- Understanding of cybersecurity infrastructure
- Scripting or development (Python, Java, C, C++)
- Server hardware and storage configuration (RAID, storage controllers, redundancy)
- Remote server administration and log analysis
- Exposure to AirC2 or other command-and-control systems
- The Hague, Netherlands (full time on-site)
- Normal office environment, 24/7 immediate on-call response
- Some travel to other NATO sites may be required
- Valid National or NATO Secret personal security clearance
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
