Operations Supervisor/Crew Leader (Fulltime) - Moxy Schiphol Ho

Hotelprofessionals; Hoofddorp; On-site; EUR 40.000 - 60.000; Full time

Job summary

A leading hotel group in Noord-Holland is seeking an Operations Supervisor for Moxy Amsterdam Schiphol Airport. The successful candidate will lead the team, ensuring smooth operations of the front office and F&B while maintaining high standards of service. Ideal candidates have at least 2 years of hotel experience, strong leadership skills, and the ability to multitask in a dynamic environment. This position offers a salary of up to €2,650 gross per month and opportunities for professional development.

Benefits

Associate discount rate in all Marriott Hotels worldwide

Travel allowance

Training and development opportunities

Qualifications

• Minimum of 2 years work experience in a similar role in a hotel.
• Experience in Food & Beverage.
• Ability to communicate clearly and manage time effectively.

Responsibilities

• Lead the team by example and ensure operations run smoothly.
• Train and manage the Crew members in front desk, reservations, and guest services.
• Monitor guest complaints and proactively plan to increase satisfaction scores.
• Prepare monthly reports and budget for front office and F&B departments.

Skills

Leadership skills

Multitasking

Fluent English

Creativity

Job description

PLAY ON
Ready for a good time? Moxy Hotels makes that easy with the heart of a boutique hotel and an appetite for adventure. There's a drink waiting for you with your room key and someone at the bar that wants your number. Moxy is for play... Jenga, karaoke, maybe a little game of spin the bottle? Here, you can get away with it. Plus, the WiFi is speedy, beds cushy and freshly made, but more importantly, the bar is always open and the crew is always on. Whether you're staying for the night or a nightcap, Moxy is your place to PLAY ON.
WE WANT YOU TO HAVE IT ALL
You're new in town and you want to make a trip to remember. We totally get that. So we've made sure the time you do spend at the Moxy is jam packed full of more fun than you thought you could have at a hotel. From yummy snacks and drinks, to games, to art, to secret hiding spots, to comfy couches to doze off in. Our lobbies are like living rooms with a bartender. Our guest rooms are like a cozy clubhouse you never want to leave, where you curl up in soft sheets, stream your favorite movie from our white-hot WiFi and cocoon for as long as you want. Because, #atthemoxy we want you to have it all.
WE'VE MADE SURE WE LOOK DAMN GOOD
We've done our homework. Or rather we gave it to some of the best design teams around. We asked them to get nosy and discover what people love, play with or couldn't care less about, while at a hotel. That's how we found out that most people never use their closets. And, while we've kept room for your stuff, we nipped more than a few solid inches for a sweet 42” TV and an even sweeter bed. We also discovered that, like us, most people won't waste a moment on instant coffee. That's why we brew fresh joe downstairs in the lobby. There we've got you covered 24/7, with grab- and-go bites, low tech play time, and crafted cocktails. #atthemoxy there's everything you would expect, and plenty you wouldn't, from a boutique hotel.

Job Description

MOXY AMSTERDAMSCHIPHOL AIRPORT #ATTHEMOXY the Moxy Schiphol Hotel is looking for YOU! HANDS OFF WE GOT THIS! Operations Supervisor / Crew Leader What are my responsibilities? Together with The Operations Manager you will coach your CREW MEMBERS and train the team daily. You will lead the team by example and ensures that all shifts for the Front Office and Food & Beverage run smoothly. You, again together with the Operations Manager...

• manage and train the total team (Crew) by coordinating the activities of the front desk, reservations, guest services, bar and kitchen
• prepare monthly reports and budget for front office and F& B department.
• assist to monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores.
• show analytical skills in checking reservations and pre-blocking rooms to ensure that all guest expectations are exceeded upon arrival.
• plan, develop and implement departmental goals.
• co-ordinate and evaluate the department's financial performance
• create an exciting and motivating work environment with strong commitment within the team
• monitor team to ensure consistent compliance on all Brand Standards
• ensure the front desk provides a professional and friendly service for guests.

Job Requirements

What makes YOU a perfect fit? As a Operations Supervisor you will create a FUN & SPONTANEOUS environment to your guests and team members providing an organized and nice atmosphere. This will involve keeping a high standard of service and commitment to your team. You will do everything you can to ensure your guests have the most enjoyable stay with us, being SUGGESTIVE. You communicate clearly, with firm leadership skills. You have the ability to multitask, prioritize be PLAYFUL and manage time and perform under pressure, while you are continuously highly motivated. You…

• are a FUN HUNTER, STYLISH and LIGHTHEARTED
• can communicate fluently in English.
• have a minimum of 2 years work experience in a similar role in a hotel.
• have experience in F&B as well.
• have an operational mind-set yet a creative mind, who drives innovative ideas to increase revenue and guest satisfaction.
• are flexible in working different shifts (morning, evening, night and weekend), which makes your job even more diverse.
• Offer you a great place to work in a diverse team!
• Offer a second family with a work hard, play hard kind of mentality
• Offer a work environment where learning & development are a priority (On & Off the job trainings will be provided)
• Have a special Associate Discount Rate in all Marriott Hotels worldwide
• Travel allowance net per month
• Salary indication up to €2.650,00 gross per month

Please note we will consider only applicants that are already in the Netherlands and has the required work permits. WE CAN NOT SPONSOR A WORK VISA OR ACCOMODATION