Operations Manager Fire Safety

Ascom; Utrecht; On-site; EUR 90,000 - 150,000; Full time

Job summary

Ascom leads in delivering tailored Fire Safety solutions in the Netherlands, overseeing project and service delivery across hospitals and facilities. The role focuses on driving financial and operational performance within a complex, multi-stakeholder environment.

Requires a university degree in a related field and a minimum of five years’ experience in project and service delivery, with strong leadership, technical literacy, and KPI-driven management mindset to ensure high CSAT and compliant

Qualifications

• University degree in Business Economics & Management or Operational Technology or related field.
• Minimum of five years’ experience in projects and service delivery.
• Experience in customer delivery project environment.

Responsibilities

• Lead, direct, and control all Fire Safety operation activities in The Netherlands (project and service delivery) to achieve its short- and long-term financial and operating objectives as set by the business.
• Plan and oversee the project and service delivery function of the Fire Safety business.
• Line management responsibilities including forecasting, reporting, and KPI tracking.
• Establish vision and strategy; approve policies and procedures for Fire Safety operations.

Skills

Technical literacy

Financial literacy

Resource optimization

Fire Safety systems

Project delivery processes

Process improvement

Customer relationships

KPIs / CSAT

Analytical mindset

Education

University degree in Business Economics & Management or Operational Technology or related field

Job description

Ascom is a global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 18 countries, and has been supporting the healthcare industry for 160 years by providing them with technology to enable them to support their communities. Our systems are used in over 12,000 hospitals worldwide and handle more than 800 million alerts each year (over 2 million alerts a day!). Our solutions positively impact the lives of everyone who visits 1 of the hospitals or care homes we work with. In the Netherlands, Ascom is a trusted provider of Fire Safety solutions across industry, government, healthcare, and the commercial sector. We specialise in delivering tailor‑made fire safety solutions that meet the specific needs of organisations and institutions. Together we can make a difference in the lives of the people who benefit from our technology

.
About the Ro

le
A company to be proud of. Inspiring and engaging colleagues. Good development opportunities. The chance to work with state-of-the-art technology in the healthcare indust

ry.
Responsibili

• Lead, direct, and control all Fire Safety operation activities in The Netherlands (project and service delivery) to achieve its short- and long-term financial and operating objectives as set by the business
• plan.Responsible for overseeing the project and service delivery function of the Fire Safety business
• line.Accountable for delivering forecast and rev
• ue.Ensuring accurate repor
• ting.Accountable for people leadership within the depart
• ment.Establish an overall vision and strategy and approve policies and procedures for the Fire Safety operations that contribute to the overall corporate business
• plan.Set and monitor the performance of the Fire Safety operations against standards and targets in areas such as administration efficiency, cost control, revenue, legal compliance, and human resource manage
• ment.Lead, guide, evaluate, and develop a team to ensure that operations achieve their business objectives and complies with all relevant regulations and

laws.
Qualific

• ations
  University degree in Business Economics & Management or Operational Technology or related
• field.Minimum of five years’ experience in projects and service de
• livery.Experience from working in a customer delivery project envir

onment.
Require

• d Skills
  Technical literacy in releva
• nt areas.Financial literacy with respect to project costs, margin and financial optimization of projects and
• services.Experience in resource optimization – internal v 3
• rd party.Experience in Fire Safety systems sector is adva
• ntageous.Experience in project and service delivery p
• rocesses.Strong understanding of processes, tools and methods within the pr
• ofession.Ability to establish, maintain and develop successful and stable customer relat
• ionships.Ability to create, monitor and improve KPIs leading to impro
• ved CSAT.Ability to pro-actively analyze and address topics in a self-motivate

d manner.
Prefer

• red Skills
  Excellent leadership skills in a multi-disciplined service e
• nvironment.Excellent communication and decision-mak
• ing skills.Excellent ability to drive change and a continuous improvement

ty Statement Ascom is committed to diversity and inclusivity in the workplace.