Operations Manager

eTeam; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

A leading financial services company in Amsterdam is seeking a Growth & Operations Manager to drive the development and lifecycle management of payment products across EMEA. This role encompasses building business cases, executing market strategies, and ensuring compliance with local regulations. The ideal candidate will have at least 3 years of experience in banking or e-commerce, be a self-starter with strong problem-solving skills, and demonstrate critical thinking. The position offers a hybrid work model and a full-time contract until the end of 2026.

Qualifications

• 3 years' experience within banking, e-commerce, or consulting in strategy or operations.
• Ability to adapt quickly in a fast-paced environment.
• Strong ownership and bias for action.
• Ability to translate complex problems into practical solutions with attention to detail.
• Data-driven decision making and structured approach.

Responsibilities

• Own end-to-end development and lifecycle management of new financial products.
• Build robust business cases through market and financial analysis.
• Drive sourcing processes and work with cross-functional teams.
• Define and execute go-to-market and marketing strategies.

Skills

3 years' experience in banking or e-commerce

Self-starter with initiative

Strong individual contributor

Passion for solving complex problems

Good business judgment

Job description

Job Title: Growth & Operations Manager (Payment Products)

Job Type: Full-time contract, 12/31/2026

Work Model: Hybrid

Summary:

• This is a high visibility and impact strategy and business operations role to shape and grow Client’s financial services business with strong initiatives mapped to Client’s Global Commerce strategy in the EMEA region. You will be reporting directly to the Spender FinServ Portfolio Led.

Responsibilities:

• You will own the end-to-end development and lifecycle management of new spender financial products across EMEA, with full accountability from initial concept through post-launch optimization.
• This includes building robust business cases informed by market and financial analysis; leading discovery through in-depth stakeholder interviews, partner discussions, and voice-of-customer research to identify unmet user needs; and developing detailed cost models, forecasts, and investment plans to ensure sustainable unit economics.
• You will drive the end-to-end sourcing process with our respective cross-functional teams, including RFI/RFP development, partner evaluation, commercial negotiations, and governance approvals, while working closely with legal, risk, compliance, and regional teams to meet local regulatory requirements.
• In parallel, you will define and execute go-to-market and marketing strategies, establish feedback loops to measure adoption, engagement, and satisfaction, and lead post-launch governance to monitor performance, manage partners, mitigate risk, and continuously iterate on product features and customer experience.
• The portfolio of products includes stored value, loyalty points, co-branded credit cards, pay-later solutions, and digital wallet offerings tailored to diverse EMEA markets.

Required:

• 3 years' experience within banking, e-commerce and/or consulting in strategy or operations with deep knowledge in issuing and cards preferred.
• You're a self-starter and take initiative to seize opportunities: The FBG team is evolving every day and requires highly motivated individuals that thrive in a fast-paced environment, have high adaptability to change and the ability to execute quickly (pivoting from long-term thinking to immediate action tactical responses).
• Strong individual contributors with a strong sense of ownership and bias for action.
• Passion for solving ambiguous and complex problems - experience with demonstrating quantitative and qualitative sources to translate complex problems into clear, concise, and practical solutions. You need to be structured and have attention to detail.
• Good business judgment and critical thinking skills with the ability to use data to quickly establish the highest value priorities and develop a strategy to pursue them.