Operations Lead, UK Receiving Center

Collectors; De Eng; On-site; EUR 53,000 - 76,000; Full time

Job summary

Collectors is seeking an Operations Supervisor to lead the UK Receiving Center, ensuring safety, efficiency, quality and security while meeting service levels. You will manage staffing, workflow, coaching, and daily performance, and collaborate with cross-functional teams to scale operations across Europe.

You will report to the Director of Operations, be onsite five days a week, and drive standard work, training, and improvements to boost productivity and demand-driven capacity.

Qualifications

• 4+ years in an operational, production, logistics, fulfillment, receiving, or similar environment with 2–3 years of direct supervisory experience.
• Ability to independently run daily operations and make sound decisions with limited supervision.
• Hands-on leadership style with a willingness to spend significant time on the shop floor.
• Experience coaching and developing frontline teams and holding them accountable.

Responsibilities

• Act as the day-to-day operational lead for the UK Receiving Center, managing priorities, staffing, workflow, service levels, quality, and escalations.
• Coach and develop the UK Receiving Team and create a culture of accountability, learning, and high performance.
• Own daily performance metrics including volume, throughput, backlog/WIP, and attendance; lead daily huddles and take corrective actions.
• Adjust staffing and workflow based on volume, backlog, and service-level requirements; identify risks and implement countermeasures.
• Lead root-cause analysis and implement sustainable fixes; drive productivity, quality, and operational discipline.

Skills

Operational leadership

Staff coaching

Process improvement

Data-driven decisions

Communication

Excel

Google Sheets

Tools

Excel

Google Sheets

Job description

Collectors is seeking an Operations Supervisor to lead the UK Receiving Center, ensuring safety, efficiency, quality and security while meeting service levels. You will manage staffing, workflow, coaching, and daily performance, and collaborate with cross-functional teams to scale operations across Europe.

You will report to the Director of Operations, be onsite five days a week, and drive standard work, training, and improvements to boost productivity and demand-driven capacity.