NL Inspection Service Delivery Manager

LRQA; Rotterdam; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

LRQA is seeking an Inspection Service Delivery Manager for the Netherlands. This role leads the operational delivery of inspection services, ensuring safety, quality, compliance, and strong customer satisfaction.

The role includes managing a dispersed team, planning resources, and driving continuous improvement across the service line. Hybrid work arrangement is available with a mix of Rotterdam office time, remote work within the Netherlands, and travel to client sites.

Qualifications

• Fluent in Dutch and English (written and spoken).
• Bachelor’s degree in Engineering, Mechanical, Electrical, Marine, Industrial, Quality Management, or related technical discipline.
• Significant experience in TIC industry.
• Proven experience managing operational service delivery teams.
• Strong understanding of inspection processes, governance, accreditation and compliance.

Responsibilities

• Lead the operational delivery of Inspection Services across the Netherlands, ensuring service levels and objectives are met.
• Manage resources, workforce planning, and inspector allocation to maximise productivity and utilisation.
• Monitor KPIs, delivery performance, and customer commitments; handle escalations.
• Collaborate with planning, scheduling, sales, and client operations to optimise service delivery.
• Drive continuous improvements in processes, workflow, and service performance.

Skills

Dutch language

English language

Leadership

Stakeholder management

Analytical thinking

Change management

Budgeting

Cross-functional collaboration

Education

Bachelor’s degree in Engineering or related technical discipline

Job description

Inspection Service Delivery Manager – Netherlands

Provides a remote working arrangement with up to 50% time at LRQA Rotterdam offices, 20-30% remote within the Netherlands, and 20-30% travelling to client sites and attending key business meetings.

Role Purpose

Lead the operational delivery of Inspection Services across the Netherlands, ensuring services are delivered safely, efficiently, and in full compliance with LRQA procedures, accreditation requirements, and Inspection Services governance standards. Accountable for operational performance, service quality, inspector competence, resource utilisation, customer satisfaction, and financial performance.

Key Responsibilities

Leadership & People Management

• Lead, coach, and develop managers, surveyors, inspectors, and technical personnel within the Netherlands Inspection Services team.
• Foster a culture of safety, quality, collaboration, accountability, and customer focus.
• Conduct performance reviews, development planning, and regular coaching sessions.
• Ensure competence management processes are maintained, including qualifications, authorisations, and ongoing development of inspection personnel.
• Support recruitment, onboarding, succession planning, and workforce development activities.
• Drive employee engagement and promote a positive, high-performing working environment.
• Provide visible leadership across operational teams and act as a role model for LRQA values and behaviours.

Operational Management & Service Delivery

• Lead the delivery of Inspection Services across the Netherlands, ensuring agreed service levels and business objectives are achieved.
• Manage operational resources, workforce planning, and inspector allocation to maximise productivity and utilisation.
• Monitor operational KPIs, utilisation rates, delivery performance, customer commitments, and project execution.
• Ensure inspection activities are delivered safely, consistently, and efficiently.
• Support operational teams with complex technical, commercial, and customer escalations.
• Collaborate with planning, scheduling, sales, and client operations teams to optimise service delivery.
• Drive continuous improvements in operational effectiveness, workflow processes, and service performance.
• Maximise surveyor and inspector utilisation while maintaining quality and customer satisfaction.

Quality, Governance & Compliance

• Ensure Inspection Services are delivered in accordance with LRQA policies, procedures, accreditation requirements, and regulatory obligations.
• Maintain compliance with applicable inspection schemes, standards, and accreditation body requirements.
• Support internal audits, accreditation assessments, and external audits.
• Ensure inspector competence, authorisations, and qualifications remain compliant with applicable requirements.
• Monitor service quality metrics and implement corrective and preventive actions where required.
• Lead quality improvement initiatives and promote a culture of continual improvement.
• Ensure appropriate governance and technical oversight are maintained across inspection activities.

Financial & Business Performance

• Deliver operational performance in line with budget, business plans, and financial targets.
• Monitor operational costs, productivity, utilisation, and profitability.
• Drive improvements in resource efficiency and operational cost performance.
• Support revenue growth through effective service delivery and customer retention.
• Contribute to business planning, forecasting, and operational strategy development.
• Identify opportunities to improve operational scalability and service capability.

Customer & Stakeholder Management

• Build and maintain strong relationships with key customers, industry stakeholders, and regulatory bodies.
• Act as a senior escalation point for client concerns, delivery issues, and operational risks.
• Ensure customer feedback is reviewed and actions implemented to improve service quality.
• Work closely with sales and commercial teams to support business development opportunities.
• Collaborate with technical, quality, operational, and global Inspection Services teams.
• Represent LRQA professionally with customers, industry bodies, and accreditation organisations.

Technology & Continuous Improvement

• Support testing, deployment, and adoption of new Group IT tools and digital solutions for Inspection Services.
• Champion digital transformation initiatives across Inspection operations.
• Drive process optimisation and standardisation activities.
• Identify and implement opportunities to improve productivity, service delivery, and customer experience.
• Actively contribute to global and regional improvement programmes.

Essential Requirements

• Fluent in Dutch and English (written and spoken).
• Bachelor’s degree in Engineering, Mechanical Engineering, Electrical Engineering, Marine Engineering, Industrial Engineering, Quality Management, or a related technical discipline.
• Significant experience within the Testing, Inspection and Certification (TIC) industry.
• Proven experience managing operational service delivery teams within inspection, engineering, technical assurance, or a related environment.
• Strong understanding of inspection processes, technical governance, accreditation requirements, and compliance frameworks.
• Experience managing operational budgets, resource planning, and workforce utilisation.
• Demonstrated leadership experience with geographically dispersed technical teams.
• Strong knowledge of operational KPIs, performance management, and continuous improvement methodologies.
• Excellent stakeholder management and customer relationship skills.
• Experience managing customer and operational escalations.
• Strong analytical, organisational, and decision-making abilities.
• Comfortable leading change initiatives and business transformation programmes.
• Experience supporting or implementing operational technologies, digital tools, or system changes.
• Willingness to travel within the Netherlands as required.

Pre-Employment Checks

Pre-employment checks will be conducted in line with local regulations, including right-to-work verification, identification, employment history, education, and criminal records checks. All data will be handled in accordance with applicable privacy legislation.