Night Auditor (Ambulant)

Pulitzer Amsterdam; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Introductory stay

Lore Group rates

Employee discounts

Pension scheme

Travel allowance

Meal provisions

Bike lease

Job summary

Pulitzer Amsterdam is seeking a Night Auditor to join our Front Office team. You will act as the first contact for guests during the night, manage all Front Office operations, and complete daily financial closures in the PMS system.

You’ll handle complaints and emergencies, coordinating with other departments to ensure a seamless, safe, and welcoming overnight experience for guests. We value a calm, detail-oriented approach and 1–2 years in night shifts or Front Office roles.

Qualifications

• 1–2 years in night shifts and/or Front Office in a hotel.
• Physically able to stand for whole shift and lift luggage/equipment.
• Fluent English; Dutch preferred.

Responsibilities

• Act as the first point of contact for arriving and departing guests during the night.
• Manage all Front Office operations throughout the night shift.
• Complete the financial closure of the day in the PMS system.
• Handle guest complaints and emergencies during the night.
• Coordinate between departments during night hours.

Skills

Night audit experience

Attention to detail

Fluent English

Front Office operations

Opera PMS experience

Tools

Opera PMS

Job description

At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share.
The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.

We are looking for a Night Auditor to join our Front Office team at Pulitzer Amsterdam. During the night shift, you play a key role in ensuring smooth hotel operations and a welcoming, secure environment for our guests. With a calm mindset, strong attention to detail, and a service-oriented approach, you ensure that both guests and administration are handled with care and precision.

Your Role in Our Story:

• Act as the first point of contact for arriving and departing guests during the night, assisting with questions and requests related to their stay.
• Manage all Front Office operations throughout the night shift, ensuring a professional and seamless guest experience.
• Complete the financial closure of the day in the PMS system, carefully reviewing all transactions and administrative procedures from the previous day.
• Handle guest complaints, operational issues, and emergency situations during the night, following established SOPs and procedures.
• Serve as the main point of coordination between departments during night hours, ensuring clear communication and effective problem-solving.
• Support other departments when business levels require, contributing to the overall smooth operation of the hotel.

What We're Looking For:

• Willingness to work night shifts (22:45 - 07:00), including weekdays, weekends, and public holidays.
• At least 1-2 years of relevant experience in night shifts and/or Front Office roles within a hotel environment.
• Physically capable of standing for an entire shift and lifting equipment such as suitcases or vacuum cleaners when required.
• Experience working with a Front Office PMS system; experience with Opera PMS is preferred.
• A calm, responsible, and detail-oriented approach with strong problem-solving skills.
• Fluency in English is required; Dutch language skills are preferred.

What's in it for you?

• Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowancePossibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances