Network Support Engineer

Qabird; Leiden; On-site; EUR 35,000 - 65,000; Full time

Job description

We are Nomios!

Nomios is dedicated to delivering cutting-edge network and security solutions that drive business success globally. We take pride in our innovative approach and pursuit of perfection. Our team is passionate, skilled, and ready to tackle new challenges.

Nomios is currently seeking a Support Engineer to join our dynamic team. In this role, you will be instrumental in diagnosing and resolving issues within LAN and WAN environments, ensuring smooth and efficient network operations. You will manage incident cases through our Incident Management System, handle alerts and customer inquiries, and perform standard changes as needed.

Responsibilities:

1. Diagnose problems within LAN and WAN environments.
2. Log and monitor an Incident Management System for new and updated cases.
3. Respond to and resolve alerts and cases within defined SLA's on all defined priorities.
4. Receive and respond to incoming calls, portal requests, and/or e-mails from customers.
5. Resolve simple to medium incidents.
6. Work shifts including weekends on a rotational basis in a 'follow the sun' model (2 locations worldwide).
7. Perform proper handover between shifts.
8. Perform standard changes as requested by customers and internal engineering departments.
9. Handle escalations according to defined processes and procedures.

Qualifications:

1. Experience working on networking technologies and experience with routing and switching protocols.
2. Experience with firewall technologies is a plus.
3. Fluent in English and Dutch.
4. Experience communicating directly with customers and customer-oriented.
5. Certified at CCNA/JNCIS/ACE-A level or equivalent. Multiple vendor technologies certified is a plus.
6. Minimum 2-3 years working experience within the ISP/MSP/Telecom industry.

Why Work at Nomios?

1. Innovative environment with the latest technologies.
2. Opportunities for continuous learning and career development.
3. Collaborative team of skilled network professionals.
4. Competitive benefits package, including mobility benefits, health insurance, pension plan, and paid leave.
5. Impactful Work: Contribute to exciting projects that truly make a difference for our clients and society.