Monitoring & Oversight Analyst (Relocation to Luxembourg)

Visa Hunt; Netherlands; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Relocation support

Professional development

Language courses

Job summary

Satispay in Luxembourg is seeking a Monitoring & Oversight Analyst to lead real-time surveillance of fraud and illicit activity across our ecosystem. You will own high-volume alert reviews, escalation handling, and a feedback loop to improve detection rules.

You’ll mentor junior analysts, document findings rigorously, and collaborate with Product and Data teams to reduce false positives while maintaining regulatory compliance.

Qualifications

• 3+ years in transaction monitoring, real-time fraud ops, or KYT surveillance.
• Professional certifications in relevant fields (e.g., CAMS, CFE) are highly valued.
• Strong data literacy and experience with analytics tools and basic SQL.

Responsibilities

• Lead real-time fraud monitoring and alert resolution across the ecosystem.
• Handle advanced escalations and conduct deep dives to determine investigations or filings.
• Provide feedback to Product/Data teams to tune detection rules and improve models.
• Identify workflow bottlenecks and propose improvements to reduce false positives and increase efficiency.
• Mentor junior analysts and ensure high-quality case documentation and knowledge sharing.

Skills

Transaction monitoring

Surveillance mastery

Data analytics

SQL

Rule engineering

Leadership

Analytical communication

Attention to detail

Education

CAMS certification

CFE certification

Tools

Looker

Splunk

HEX

Redshift

Job description

Please note that this opportunity requires relocation to our Luxembourg office.

About us

Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance.

That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one. The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you’ll build something worth being proud of.

What you'll be doing

As our Monitoring & Oversight Analyst, you'll lead the surveillance, identification, and containment of real-time fraudulent and illicit activities across our ecosystem.

Here's what that looks like in practice:

• High-Volume Alert Review & Resolution – Managing, analysing, and resolving transaction monitoring alerts flagged by our systems, ensuring swift and accurate decision-making on complex or ambiguous customer behaviours.
• Advanced Escalation Handling – Serving as the primary point of contact for complex alerts escalated by other teams, conducting the necessary deep dives to quickly determine if further investigation or filing is required.
• Detection Logic Feedback Loop – Translating insights gained from your daily alert reviews into actionable feedback for Product and Data teams to help tune, refine, and update our transaction monitoring rules.
• Process & Workflow Optimisation – Identifying bottlenecks in the daily alert handling queue and proposing tactical improvements to streamline workflows, reduce false positives, and increase team efficiency.
• Mentorship on the Line – Coaching and onboarding junior analysts by sharing best practices on transaction analysis, pattern recognition, and effective case documentation.
• Compliance & Airtight Documentation – Ensuring every resolved alert is backed by clear, concise, and defensible rationale that strictly adheres to regulatory standards and internal guidelines.
• Typology Hunting – Owning a strategic monitoring 'Focal Area', actively researching emerging global financial crime trends and swiftly translating them into live, production-ready transaction detection rules.

Who we're looking for

This role needs someone equipped with a strong surveillance mindset, deep data analytical skills, and the drive to stay one step ahead of financial crime.

• Experience – 3+ years of hands-on experience in transaction monitoring, real-time fraud operations, or KYT surveillance, specifically within hyper-growth Fintechs, fast-paced digital banking networks, or high-volume payment processing environments.
• Surveillance Mastery – Subject matter expertise in transaction monitoring principles, payment flows, velocity patterns, and regulatory frameworks (FATF, EU Directives, PSD3/SCA). Professional industry certifications (e.g., CAMS, CFE) are highly valued.
• Advanced Data & Systems Literacy – High proficiency in navigating complex data landscapes using internal data analytics tools (such as Looker, Splunk, HEX, or Redshift) and leveraging basic SQL to query and manipulate large transactional datasets.
• Rule Engineering Mindset – A strong track record of identifying structural gaps in automated detection models and turning those gaps into concrete, logic-driven monitoring scenarios.
• Leadership & Coaching Presence – Demonstrated ability to guide peers, design operational training modules, and elevate the monitoring and analytical competencies of a wider operational team.
• Analytical Communication – Exceptional ability to synthesise complex transaction data and chaotic payment behaviours into structured, clear, and actionable insights for both technical and non-technical stakeholders.
• Core Values – Extreme attention to detail, resilience under high transaction-alert volumes, and the unwavering ethical judgment needed to manage sensitive risk incidents.

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special: if you're passionate and can make a difference, we truly encourage you to apply.

CareAbout: how we support your impact

We move fast, and evolution never stops. It's a fun ride, but it can be challenging. To make sure our people truly thrive, we're committed to making their lives easier, both in the office and out in the world.

That's why we created CareAbout:

• Health: private insurance for you and your family, psychological support with Serenis, mental health workshops.
• Financial resources: Stock Option Plan, meal vouchers, relocation support if you're moving countries.
• Growth and development: professional development programs, internal mobility, language courses with Preply.
• Flexibility: unlimited PTO, hybrid working policy*, flexible working hours.
• Family: enhanced parental leave, additional leave for child sickness.

*We embrace three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time.

Equal opportunity employer

At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin.

Join us in a workplace where everyone belongs!

Learn more about us

Curious what it’s actually like here? Our values and pillars shape how we work every day: explore them here.