MedTech Complaint Handling 2.0 Project Lead

Kaleido; Utrecht; On-site; EUR 55,000 - 75,000; Full time

Job summary

A medical device company in Utrecht is seeking a Project Manager for Complaint Handling 2.0. This role focuses on leading the redesign of complaint handling processes to accommodate growth without compromising quality. Ideal candidates will possess a technical background, project management experience, and an understanding of medical device regulations. You will collaborate across teams to implement effective IT tools and workflows that enhance efficiency and customer experience.

Qualifications

• Technical background in engineering, life sciences, or similar.
• Experience in project management and delivering results.
• Ability to analyze complex issues and propose solutions.
• Understanding of medical device complaint handling regulations.
• Curiosity about AI technologies to improve processes.
• Experience in leading and creating a positive team environment.

Responsibilities

• Lead the complaint handling project from start to finish.
• Design and implement a streamlined complaint handling process.
• Explore technology to enhance efficiency in handling complaints.
• Set up workflows to analyze issues and identify root causes.
• Collaborate across multiple teams to ensure process effectiveness.

Skills

Project management

Analytical and problem-solving skills

Strong communication and collaboration skills

Regulatory awareness

Technical background

Job description

A medical device company in Utrecht is seeking a Project Manager for Complaint Handling 2.0. This role focuses on leading the redesign of complaint handling processes to accommodate growth without compromising quality. Ideal candidates will possess a technical background, project management experience, and an understanding of medical device regulations. You will collaborate across teams to implement effective IT tools and workflows that enhance efficiency and customer experience.