KYC & Onboarding Specialist — High-Volume Compliance

RB Global Inc.; Netherlands; Remote; EUR 42,000 - 66,000; Full time

Job summary

RB Global Inc. is seeking a KYC & Customer Onboarding Specialist for our office in Breda to manage day-to-day onboarding and screening processes. You will own cases requiring manual review, contact customers for information, and collaborate with our Legal Department to complete onboarding in a high-volume setting.

The role requires practical understanding of KYC requirements, sanctions screening, and onboarding journeys, plus the ability to work with native-language speakers across functions.

Qualifications

• Experience in customer onboarding, KYC operations, compliance operations or a related role.
• Working knowledge of customer due diligence, screening and sanctions-compliance processes.
• Experience using a compliance, KYC or sanctions-screening platform, preferably in a high-volume environment.
• Experience assessing screening results and identifying when a case can be resolved, requires further information or should be escalated.
• Understanding of end-to-end customer onboarding journeys and the operational impact of compliance requirements.

Responsibilities

• Manage the day-to-day operational compliance process for the screening and onboarding of new and existing customers.
• Review and assess customer cases and findings generated by the third-party compliance screening tool.
• Act as the first line of assessment for cases requiring manual review, additional investigation or customer follow-up.
• Contact customers directly to obtain the information and documentation required to complete their screening and onboarding.
• Perform manual KYC and compliance checks for customers who cannot be cleared through the automated screening process.
• Assess and coordinate the resolution of sanctions-screening alerts and other compliance findings, escalating matters to the Legal Department where appropriate.
• Work with local colleagues and native-language speakers to support customer communications and resolve jurisdiction- or language-specific queries.
• Track, prioritise and manage outstanding or pending cases to ensure that manual reviews are completed promptly and no case is left unresolved.
• Maintain clear and accurate records of reviews, customer communications, decisions and escalations.
• Coordinate with internal stakeholders responsible for the screening tool and provide practical feedback on recurring issues, exceptions and opportunities to improve the onboarding process.
• Support the company in maintaining effective, consistent and efficient customer-screening and onboarding processes.

Skills

Organisational skills

Attention to detail

Communication skills

Independent work

Team collaboration

Risk-aware decision making

Customer-facing communication

Job description

RB Global Inc. is seeking a KYC & Customer Onboarding Specialist for our office in Breda to manage day-to-day onboarding and screening processes. You will own cases requiring manual review, contact customers for information, and collaborate with our Legal Department to complete onboarding in a high-volume setting.

The role requires practical understanding of KYC requirements, sanctions screening, and onboarding journeys, plus the ability to work with native-language speakers across functions.