IT Support Specialist & Crypto Administrator - The Hague - 32-40h

TNO; Den Haag; Hybrid; EUR 31,000 - 45,000; Full time

Benefits offered by this job

33 days annual leave

13th month salary

Flex budget

Pension scheme

Mobility plan

Training and coaching

Job summary

TNO in The Hague is seeking an IT Support Specialist & Crypto Administrator to assist researchers with IT services and crypto asset management. You will handle service desk requests, on-site support and contribute to secure IT operations.

Ideal candidates have IT support experience, Dutch and English communication skills, and willingness to obtain security clearance, with the ability to work at multiple locations in the region.

Qualifications

• MBO level 4 IT education with practical orientation.
• Experience in service desk, workplace management or IT support.
• Good Dutch and English communication; precise and secure work approach.

Responsibilities

• Provide service desk and on-site IT support to researchers and staff.
• Handle Tier 2 incidents and document changes and procedures.
• Support cryptographic asset administration according to procedures.
• Collaborate with DevOps and security teams to improve infrastructure.

Skills

IT support experience

Dutch language

English language

Driving licence B

Security clearance willingness

Education

MBO level 4 IT

Tools

Microsoft 365

SharePoint

ALM

Linux

Job description

Locatie:: The HagueWerken op afstand:: On-siteOpleidingsniveau:: VETUren per week:: 32-40 hours/weekVacancy: 1537# IT Support Specialist & Crypto Administrator - The Hague - 32-40hWant to make your mark on our time? Come work as a IT Support Specialist & Crypto Administrator at TNO in The Hague!Apply now## **About this position**At TNO, researchers and experts work on innovations that make the Netherlands safer, healthier, more sustainable and more digital. A reliable and secure IT environment is essential to this work. Within Information Services, we support colleagues across our various locations and ensure they can make optimal use of our IT services and solutions.As an IT Support Specialist & Crypto Administrator, you are one of the faces of Information Services in The Hague. You support users through the service desk, resolve IT issues on site and develop specialist knowledge in cryptographic management and other IT domains. This gives you a role that combines daily interaction with users with the opportunity to deepen your technical expertise in a secure and technically challenging environment.## **What will be your role?**You support researchers and other TNO employees in using IT products and services. Your main focus is on service desk and onsite support, complemented by a specialisation in crypto administration and other IT knowledge domains.Within crypto administration, you support the administration of cryptographic assets used in secure research and project environments. You are involved in their registration, issuance, verification and administrative recording. You work according to strict procedures and the four-eyes principle.In addition, you will develop your expertise in one or more areas such as Microsoft 365, SharePoint, ALM, Linux, workplace services or other IT platforms used within TNO. Together, we will determine which specialisation best matches your profile and the needs of the team.Your day-to-day responsibilities include:* Resolving incidents and service requests via phone, email and tickets.* Installing, configuring and replacing workplace equipment, hardware and software.* Supporting users at various TNO locations in the The Hague region.* Handling Tier 2 incidents within your specialist domains.* Supporting the management of cryptographic assets.* Documenting changes, procedures and knowledge articles.* Collaborating with specialists and DevOps teams to implement structural improvements.## **What we expect from you**You are service-oriented, work in a structured way and feel comfortable in an environment where information security, accuracy and responsibility are essential. You connect easily with others and have a growth mindset.You bring:* MBO level 4 vocational working and thinking level in an IT-related field.* Experience in a service desk, workplace management or IT support role.* Good communication skills in both Dutch and English.* A precise way of working and an awareness of the potential impact of errors in a secure IT environment.* The ability to follow procedures accurately and document your work correctly.* An interest in IT management, applications or IT security and the motivation to further develop your expertise.* A category B driving licence.* Willingness to work at different TNO locations in the region.* Willingness and ability to obtain an A/B security clearance (Verklaring van Geen Bezwaar) from the Dutch General Intelligence and Security Service (AIVD).* An affinity with IT platforms and IT security.**Nice to have*** Experience working within a larger organisation where information security plays an important role.* Experience with Microsoft 365, SharePoint, Linux, ALM or similar applications and platforms.* Experience working according to established procedures, security guidelines and quality standards.**What you can develop with us**Previous experience in cryptographic management is not required. What matters more to us is your interest in this and other IT knowledge domains and your motivation to further develop your expertise.At TNO, you will have the opportunity to build specialist knowledge in:* Cryptographic management and the management of cryptographic assets.* Microsoft 365, SharePoint, ALM, Linux and other platforms used within TNO.* Working in secure and high-security environments.* Tier 2 support within specialist IT domains.## **What you'll get in return**Challenging and varied work with real impact. And plenty of opportunities to grow, because at TNO you largely shape your own career path. In addition to a gross monthly salary (based on a full-time, 40-hour work week) ranging from € 2,800 to € 4.000, depending on your knowledge and experience, you will receive a 13th-month allowance (8.33%) and a flex budget (5.58% + € 180 per month). Both the 13th-month allowance and the flex budget can be paid out monthly. As a result, your total monthly compensation can range from approximately € 3,250 to € 4,600. You'll also receive holiday allowance and have every opportunity to further develop yourself, both professionally and personally.TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect:* An extremely professional, innovative working environment where colleagues are leading experts in their field.* The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.* 33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full-time basis).* An employer working towards a respectful, inclusive, and equitable work environment where every employee can flourish, with various initiatives such as Jong TNO, numerous expertise based guilds, Rainbow Community and Round Tables on diverse inclusion topics.* We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.* Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.* Flexible working hours, the possibility to work parttime (32 or 36 hours).* A good pension scheme.Read more about tailoring your benefits package.## **TNO as an employer**Our people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity. That is why we invest in an inspiring and inclusive working environment where colleagues can excel, have autonomy and continue to grow.Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.At TNO, we believe this is our time to help society, government and business move forward faster. Together with driven colleagues, you turn knowledge into concrete innovations or ventures that truly make a difference by combining the power of science and entrepreneurship. And in doing so, you make your mark on our time.## **The selection process**Please apply before the 18th of November, 2026. The selection process comprises two interview rounds. In a final meeting we will discuss the terms of employment and your tailored benefits package. We aim to finalize the entire process within four weeks.The selection process may include an online assessment and a reference check.As you will be working for clients in the domain of defence and security, a Certificate of No Objection issued by AIVD (the Dutch General Intelligence and Security Service) is mandatory. This means you will have to undergo a security screening. Read more about security screening.## Has this job opening sparked your interest?Then we’d like to hear from you! Please contact us for more information about the job or the selection process. To apply, please upload your CV and covering letter using the ‘apply now’ button.Apply now## More information about this vacancy?Skip navigation (More information about this vacancy?)* ### Marco van Tongeren Recruiter ‘Intuition alone is not enough’ - Being able to further his development here was one of the reasons corporate recruiter Marco van Tongeren chose TNO. This just so happens to also be a strong drive for the people he recruits. More about Marco + [phone] + Marco on LinkedIn