IT Support Specialist

Realworks; Amsterdam; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

2 days/week in Amsterdam office

Free lunches

Modern Amsterdam office

Travel expenses 50 km

Company laptop

Pension scheme

25 days annual leave

Job summary

Realworks BV is seeking an IT Support Specialist to help colleagues with hardware, software, and digital workplace needs in our Amsterdam office. You’ll resolve issues quickly, manage devices with Intune and Jamf, and contribute to improvements in our IT processes.

You’ll work across Windows and macOS environments, collaborating with a small IT team in a hybrid setup. Fluency in Dutch and English is preferred, and prior IT support experience is a plus.

Qualifications

• MBO ICT level 4 or equivalent experience.
• Some IT support experience (internship or first job).
• Good command of Dutch and English.
• Comfort with Windows and macOS environments.
• Familiarity with Atlassian tools, Entra ID, Intune or Jamf is a plus.

Responsibilities

• Be the first point of contact for IT hardware/software issues.
• Support laptops, phones, and apps in Windows/macOS environments.
• Prepare laptops for new colleagues and ensure they have what they need.
• Test, install, and manage software used daily.
• Log, track, and resolve IT tickets in Jira.

Skills

Windows support

macOS support

Jira

Confluence

Intune

Jamf

Atlassian suite

Dutch & English

Education

MBO ICT level 4

Tools

Jira

Confluence

CrowdStrike

Microsoft Intune

Jamf

Job description

Do you get energy from solving IT problems? Do you enjoy helping colleagues and making sure everyone can work without technical issues? Then we're looking for you!

At Realworks, we're looking for an IT Support Specialist who can support colleagues with their hardware and software needs. Whether it's a laptop that isn't working, an application that keeps crashing, or a headset that's stopped working, you make sure your colleagues can get back to work as quickly as possible. You'll also help us find smarter and more efficient ways to manage our digital workplaces and IT processes.

You'll work in an international environment in the heart of Amsterdam. From our office, around 130 colleagues work together to develop smart software solutions for thousands of real estate agents.

No two days are the same. Your work will be a combination of planned tasks within our Scrum sprints and day-to-day IT support requests from colleagues. You'll have plenty of freedom to work independently, take initiative, and suggest improvements. And if you ever get stuck, your technical colleagues will be there to help.

What will your impact be?

As an IT Support Specialist, you'll be the first point of contact for colleagues who need help with their hardware, software, or digital workplace.

Your responsibilities will also include:

• Supporting colleagues with IT issues related to laptops, phones, and applications in both Windows and macOS environments;

• Preparing and providing laptops for new colleagues, ensuring they have everything they need to get off to a great start;

• Testing, installing, and managing software and applications used by colleagues in their daily work;

• Registering, managing, and resolving IT tickets, questions, and requests in Jira;

• Handling tickets related to our security software, CrowdStrike, and working with Microsoft Intune and Jamf for device management;

• Investigating and resolving first-line network issues, such as problems related to email, DHCP, DNS, and VPN;

• Communicating with hardware and software suppliers when needed;

• Keeping IT documentation up to date in Confluence and contributing ideas to improve our processes;

• Supporting your colleagues in system administration with various technical tasks.

Your team

You'll become part of our IT Support team, where you and one other colleague will make sure everyone at Realworks can work comfortably and without IT issues. You'll also work closely with Product Owners and Scrum Masters. Together, you'll explore ways to improve our IT environment and processes while maintaining a healthy balance between planned work and daily IT support requests.

What do you bring to the table?

You have a genuine interest in IT, enjoy solving problems, and find it easy to communicate with colleagues. You also recognise yourself in the following:

• You have completed an MBO level 4 qualification in ICT (Dutch vocational education), or have an equivalent level of education and experience;

• You have some experience in IT support, for example through an internship or your first job;

• You have basic knowledge of supporting users and troubleshooting IT issues in both Windows and macOS environments;

• You're interested in setting up and managing laptops, software, and other IT equipment;

• You have a good command of both Dutch and English;

• Experience with the Atlassian suite, Microsoft Entra ID, Intune, or Jamf is a plus;

• You preferably live in the Amsterdam area.

Don't tick every box but feel this role could be a great fit for you? We'd still love to hear from you.

What do we offer?

• A varied role for 32 to 40 hours per week, with flexible working hours;

• Hybrid working, with at least two days per week at our Amsterdam office;

• Plenty of freedom and ownership to manage your work independently;

• Opportunities to develop both your technical skills and personal growth;

• The chance to contribute ideas and improvements to our IT environment and work processes.

Working at Realworks also means:

• A healthy work-life balance;

• Free, healthy lunches at the office;

• A modern office in the heart of Amsterdam, easily accessible by public transport;

• Travel expense reimbursement from door to door, up to 50 km;

• A company laptop;

• Working in self-managing teams with plenty of responsibility;

• Fun Friday drinks, quarterly parties, and team activities, such as the Dam tot Damloop running event;

• 25 days of annual leave, with the option to purchase additional days;

• A good pension scheme.

What does our recruitment process look like?

1. Apply:

2. Phone screening: We'd love to learn more about you and tell you about Realworks and the role.

3. First interview: We'll get to know each other and see if we're a good match.

4. Second interview: We'll dive deeper into the role and what you could contribute to Realworks.

5. Welcome to Realworks!

6. Coffee with our CEO: Before your first day, our CEO will invite you for a coffee. It's an informal opportunity to get to know each other a little better before you join.

A reference check is part of our recruitment process.

More information?