Internship Customer Support

Fokker; Hoofddorp; Hybrid; EUR 6,700 - 13,000; Full time

Benefits offered by this job

Internship allowance

Phone and laptop provided

Work from home option

Mentor guidance

Job summary

Fokker Services Group offers an internship focusing on analyzing and optimizing internal processes. You will rewrite and streamline workflows, create concise SharePoint one-pagers, and secure improved processes within the organization.

You will develop skills in process analysis, create accessible documentation, and communicate effectively with stakeholders while gaining insight into organizational change processes and ERP-related knowledge. Remote-friendly with mentorship.

Qualifications

• Analytical thinker with ability to map out processes clearly.
• Strong written communication to articulate complex information.
• Proficiency in SharePoint and MS Office tools.
• Able to translate input and feedback into concrete improvements.

Responsibilities

• Analyze current processes and identify bottlenecks and improvement opportunities.
• Rewrite and streamline workflows and documentation for clarity.
• Create concise one-pagers within SharePoint for daily use by the team.
• Secure and embed updated processes within the organization.

Skills

Process analysis

Documentation

SharePoint

MS Office

English proficiency

Tools

SharePoint

Microsoft Office

Job description

How you keep the engine running with us

current working methods are currently incomplete, insufficiently efficient and there is no unambiguous working method within the team. The assignment focuses on analyzing, optimizing, rewriting and streamlining these processes so that they are more in line with current practice and contribute to a more efficient and clearer way of working within the organization.

• Analyzing the existing situation.
• Identifying bottlenecks and opportunities for improvement.
• Formulating improved process descriptions.
• Structuring and rewriting documentation in clear, accessible language.
• Converting extensive process descriptions into concise one-pagers within the SharePoint environment, so that they are easily accessible and usable by the team in daily practice.
• Securing the adapted processes within the organization.

Learning objectives:

• Develop skills in process analysis and process optimization.
• Gain experience in creating clear and actionable documentation.
• Develop skills in translating complex processes into accessible and understandable documentation.
• Gain insight into change processes and organizational processes.
• Learn to communicate professionally with different stakeholders.

How you are valuable to us

You are analytically strong and able to map out processes in a clear and structured way. You have good communication skills and can translate the input and feedback you collect into concrete improvements. In addition, you have good written skills, which enables you to articulate complex information in a clear and accessible way.

In addition, you have:

• Knowledge of process modeling and optimization
• Professional command of the English language
• Experience or basic knowledge of SharePoint and Microsoft Office
• Analytical thinking skills to quickly understand processes and identify bottlenecks
• An inquisitive and critical attitude with which you dare to question existing processes and suggest improvements
• Experience with or knowledge of ERP systems is an advantage.

Where you will be working

With over a century of experience, innovation, knowledge, and expertise flow through our veins. Our cross-departmental approach and customized solutions leave a mark on the future of aerospace innovation. With our warm culture, we are more than just colleagues; we are a team of friends dedicated to both enjoyment and development. This passion and continuous improvement are what make our employees commit to Fokker Services Group for the long term.

We are pioneers with courage. It's no coincidence that we are a global player in aircraft maintenance and development. With passionate colleagues, we work on the most innovative and advanced solutions to make the aerospace sector more sustainable and efficient. We continue to push the boundaries of what is possible, ensuring that aircraft remain where they belong: in the sky!

What we offer

We offer you an open, varied, and enjoyable working environment with plenty of room for personal development. You’ll also get the chance to explore the exciting world of aviation.

We also provide:

• A challenging internship in an entrepreneurial and impactful company.
• An appropriate internship allowance.
• A phone and laptop for the duration of your internship.
• The possibility to work from home on days when you need to focus.
• Guidance and advice from experienced colleagues in various fields.