Head of Aftersales - Benelux Area

Omoda & Jaecoo Nederland; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional growth opportunities

Dynamic international work environment

Job summary

Omoda & Jaecoo Nederland is seeking an experienced Head of Aftersales to lead their operations in the Netherlands and Belgium. This role includes defining the aftersales service strategy and ensuring customer satisfaction across the region. The ideal candidate will have over 8 years in the automotive industry, a strong understanding of aftersales service operations, and excellent management skills. The position offers a competitive salary and professional growth opportunities in a dynamic and international environment.

Qualifications

• 8+ years of experience within the automotive industry, ideally in aftersales or service operations.
• Strong understanding of automotive diagnostics, maintenance, and warranty processes.
• Fluency in Dutch and English is mandatory; French is a strong plus.

Responsibilities

• Define and implement the aftersales service strategy across the region.
• Analyze competitor aftersales performance and market trends.
• Lead aftersales network planning and operational standards.

Skills

Leadership

Customer Satisfaction Management

Automotive System Knowledge

Stakeholder Management

Budget Management

Education

Bachelor’s degree in Automotive Engineering or Business Administration

Job description

Frequent travel across Belgium and the region.

Overview

Chery Group is one of the world’s leading automotive manufacturers, operating in more than 130 countries and serving nearly 19 million customers globally.

Through OMODA and JAECOO, we are bringing a new generation of smart, design-driven, and sustainable mobility solutions to Europe.

With a “One Brand, Two Identities” strategy, OMODA represents a modern and tech-driven lifestyle, while JAECOO combines premium design with refined off-road capability. Together, both brands deliver innovative mobility experiences tailored to the European market.

As we continue expanding across the region, we are looking for an experienced and hands-on Head of Aftersales to lead and develop our aftersales operations in the Netherlands and Belgium.

Responsibilities

• Define and implement the aftersales service strategy across the region
• Develop and monitor quarterly and annual aftersales plans
• Lead CSI improvement initiatives and ensure high customer satisfaction standards
• Oversee customer complaint management and ensure effective closed-loop resolution
• Support distributors and service partners in improving technical and maintenance capabilities
• Monitor market quality feedback and identify improvement opportunities
• Analyze competitor aftersales performance, market trends, and service benchmarks
• Lead aftersales network planning, expansion, and operational standards
• Collaborate cross-functionally with sales, technical, and regional teams to ensure operational excellence
• Drive continuous improvement across service processes, customer experience, and aftersales performance

Qualifications

• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field
• 8+ years of experience within the automotive industry, ideally in aftersales, service operations, dealership management, or technical support
• Strong understanding of automotive systems, diagnostics, maintenance, warranty processes, and service operations
• Proven experience managing customer satisfaction and resolving complex customer issues
• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities
• Business-oriented mindset with experience managing budgets and operational performance
• Fluent in Dutch and English; French is a strong plus
• Willingness to travel regularly across the region

What We Offer

• The opportunity to join a fast-growing international automotive company during an exciting expansion phase in Europe
• A key leadership role with high visibility and impact
• Dynamic and international work environment
• Competitive salary and benefits package
• Professional growth and development opportunities within a global organization